RECRUITMENT AND RETENTION PROJECT

Completed in 2011.

The objective of this project was to assist firms in the sector, both small and large, in developing and applying a strategic approach that would utilize tools and tactics to help them meet labour demand by improving their hire rate, turnover or retention rates, and productivity levels (by helping to hire the right people, when they are needed). Employees were also targetted to benefit through improved job satisfaction and career-development opportunities within the sector, with new entrants from both traditional and non-traditional segments of the Canadian labour market gaining increased knowledge of the potential career opportunities available.

The project resulted in the development of recruitment and retention tools to accomplish that objective through the following three primary outcomes:

• A greater understanding of the current composition of the industry labour force and potential sources of qualified workers from various segments of the labour market, leading to the determination of key strategic targets for a recruitment and retention strategy and the development of targeted strategic messages and tactics to reach those intended markets;
• Clearly articulated career paths, built on the NOC model, that will ensure that employees (current and future) in the supply chain sector are properly informed about the options available that would allow them to build a career within the sector; and,
• Development of strategies and tactics for the use of employers that relate to succession planning (recruitment, retention, career transitioning and integration).

Through the project, the CSCSC produced four significant products or tools. These are:

• A promotional video that can be used by the CSCSC and sector stakeholders to increase the knowledge of the human resources composition of the sector and associated career opportunities for existing and prospective workers, as well as for employers who are seeking more efficient ways of recruiting and retaining appropriately skilled/qualified individuals to their firms;
• A suite of case studies detailing best practices in the recruitment and retention of skilled workers and professionals in the sector for use by employers and their respective associations/organizations to assist in meeting human resources needs;
• A presentation package including sector information, recruitment and retention how tos/what not to dos, etc. for use at sector-wide, association and other industry group events and venues; and,
• An initial cadre of 12 trained industry facilitators to provide training on the strategies and toolkit to HR practitioners and other stakeholders.

The Recruitment and Retention Toolkit that resulted from this project will assist the sector in accessing and keeping the skilled labour force that is required. It provides employers with the tools they need for effective integration and engagement of employees.

Project Terms of Reference

Project Working Group

Committee Role	Name	Company/Organization
Chairman	Dawn MacKinnon	Trans-Logic Executive Search Group Limited Cambridge, Ont.
Members	Rima Awasthi
	Sharon Browne	MicroSkills Etobicoke, Ont.
	Claude Chouinard	Camo-route inc. Montreal, Que.
	Melroy Coelho	TransCore Link Logistics Corporation Mississauga, Ont.
	Maria Di Carlo	L'Oreal Canada Inc. St. Laurent, Que.
	Raymond Dufour	New Brunswick Community College Dieppe, N.B.
	Sharon Ferriss	Purchasing Management Association of Canada Toronto, Ont.
	Dwayne Hihn	Paltainer Freight Forwarders Ltd. Mississauga, Ont.
	Christopher Imecs	MicroSkills Etobicoke, Ont.
	Gregg Levis	Georgian College of Applied Arts & Technology Barrie, Ont.
	Steven Levson	Healthcare Supply Chain Network London, Ont.
	Linda Lucas	ELLE and Associates Inc. Calgary, Alta.
	Ray Tribe	Lynden International Logistics Co. Vaughan, Ont.
Staff	Kevin Maynard	Canadian Supply Chain Sector Council Mississauga, Ont.
	Beverly Myers	Canadian Supply Chain Sector Council Mississauga, Ont.