CSCSC e-Newsletter

August 30, 2012

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Council News

Webinar Series: Making Use of the Council's Resources and Programs
In August, the Council launched a series of webinars, beginning with "Explore the Council's Revamped LMI Tool." The session provided an overview of the Toolkit; in particular, it showed how to access and make use of the labour market projections new to the site. Anyone who wanted to listen in on that session but couldn't will soon have access to a recording; all of the webinars are being recorded and will be available on the Council website. More news on this to come!
The next webinar in the series will feature the Council's Career Focus Program. "Accessing the Career Focus Program: Making the Wage Subsidy Work for You," on Monday, September 24, will highlight the program's application process for employers and employees. It will provide time for participants to learn about the dollar-for-dollar wage subsidy paid by HRSDC through the Council, eligibility requirements and the adminstration processes related to the program. Employers, job developers from community agencies, and recent graduates with education or training related to one of the 26 NOCs in the supply chain sector (see page 2 of the Council's Facts and Figures document) are encouraged to attend. The 30-minute session will begin at 12:00 pm Eastern time. 
To join the webinar, go to Enter as a guest, and you will not require a password. For the audio portion of the webinar, you will need to join a conference call; to do so, dial 416-645-1179 (if this is a local call for you) or 1-888-289-4573, and enter access code 1534589 when prompted.
The Career Focus webinar will be recorded and accessible from our site for those that are unable to attend the session.

Access to the Council's Virtual HR Department Simplified
The templates, guides, check lists, calculators and many other resources available in the Council's VHRD are now easier to get at. You will no longer require a user name and password to enter the site, or have to relog in to change pages after a period of inactivity.
This HR-management resource for supply chain employers, rich with downloadable and customizable content, is accessible at

Career Focus Program Starts Strong
Renewed as of August 1, the Council's Career Focus Program – through which dollar-for-dollar wage subsidies are provided to Canadian employers to hire new employees in supply chain roles – has started with a bang. With capacity to assist in the hiring of about 18 employees between August 2012 and the program's end on March 31, 2013, the Council has already approved seven applications to enable new hires.
Anyone interested in benefiting from the program funds can find information and application forms on the Council's site, at

Annual Report Released
The Council's fiscal year 2012 annual report is available online, at The report provides an overview of the Council's achievements between April 2011 and March 2012. The report is available only electronically.

Key Performance Indicators for Your Sector Council

By Kevin A. Maynard, CAE
Executive Director
As supply chain professionals, you are probably well versed in the use of performance metrics that evaluate the status of your organization as it relates to annual or quarterly objectives. The Canadian Supply Chain Sector Council has similar metrics to evaluate its performance. Such measures, common to public- and private-sector organizations, include performance relative to financial objectives. For many private-sector organizations, these measures relate to revenue (overall sales or percentage of market), share value or net profit; for public-service organizations, the measures may be more related to number of tasks performed, clients served or tons of garbage hauled, for example. Most organizations report on their progress with annual reports, which may include a mix of financial information and measures related to performance, however they may be defined by the organization.
The Council has just released its fiscal year 2012 annual report, which provides a picture of our progress related to performance objectives defined in our strategic plan. Operationally, we have taken these strategies and broken them down by function to ensure that we can evaluate and manage performance by project and key activity area. One such example is the use of key performance indicators (KPIs) to assess our marketing and communications effectiveness; results are reported on at every Board meeting.
In addition, our current funder, HRSDC, requires that we, along with all other sector councils, monitor and report on our activities. This process is referred to as the annual survey of performance indicators (ASPI). The primary purpose of the ASPI is to gather data that helps HRSDC demonstrate the achievements of the network of sector councils during the last fiscal year. It is critical to measure and evaluate these results to ensure that HRSDC is delivering quality programs to Canadians. These results are combined with previous years' results to assess trends in the overall performance of the national sector council network.
The second key purpose of the ASPI is to help HRSDC tell a story that best illustrates the incredible work being undertaken by the councils. Therefore, councils are strongly encouraged to provide examples and contextual information wherever possible to help achieve this end.
The CSCSC gathers data throughout the year, and usually about this time on an annual basis, we contribute our results to the ASPI process and release our annual report. I thought that this year we would share some of our measures with you!
During the fiscal year 2012, how many of the following sector stakeholders were involved in your council’s project or activities?
Employer associations
Labour unions
HRSDC programs
Other federal government departments or agencies
Provincial or territorial government departments or agencies
Municipal government departments or agencies
International government departments or agencies
Learning system providers
During the fiscal year 2012, what was the dollar value of cash investments received from your stakeholders?
$588,171 (including employers' contributions towards Career Focus wage subsidies)
Learning system providers
Other stakeholders

During the fiscal year 2012, what was the dollar value of in-kind investments  received from your stakeholders?
Federal government (excluding the Sector Council Program)


Provincial/territorial governments


Other governments


Learning system providers
Other stakeholders
The Council has expanded revenue-generation activities to complement investments by sector stakeholders. Sources of outside revenue during the reference period included fees from our National Accreditation Program (NAP), and other fee-for-service activities. We expect this trend to continue in the next fiscal year. We are pleased that the value of in-kind/in-cash contributions for this reference period has increased, from approximately $183,000 to over $613,000. This is a significant increase, representing the improved engagement from stakeholders around our HRSU Project. This contribution comprises contributions exceeding $473,500 from employers, employees and educators who participated in the research around our HRSU Project.
During the fiscal year 2012, how many programs of study were accredited based on the accreditation system developed by, or with the assistance of, your council?
Prior to the fiscal year 2012, how many programs of study were accredited based on the accreditation system developed by, or with the assistance of, your council?
During the fiscal year 2012, how many participants were there in new and existing learning programs developed by, or with the assistance of, your council?
The Council continues to participate on program advisory committees for both existing and new supply chain-specific programs. It provides information on trends, skill, knowledge and competency requirements for the sector as defined in its National Occupational Standards. This information may be reflected in changing curriculum and course offerings by institutions.
The Council defines learning programs as education and training offered by post-secondary institutions, professional associations and private-sector providers, including associations offering both functional training and professional designations. The Council influences curriculum development as identified above. This reference period includes activities that have been focused on an increased level of participation, including the delivery of workshops, information sessions and webinars. This emphasis has resulted in a significant increase in participation rates across a wide variety of delivery methods and through our increasing partnership networks.

As with any performance measure, the key to success is analyzing and using the data to assist in making decisions. Council staff and directors will continue to use the information that we gather to make management decisions impacting our future as a council. We expect that HRSDC and other stakeholders will use the information to guide their strategic decisions affecting our work in the current “reference period” and beyond, post March 2013, as the Council emerges using the new model that will take us into the future.
If you would like more information on ASPI or our other metrics, please contact the Council office.

Association News

Fall-semester courses start September 1st. Classes are filling up. Register today to secure your spot.

Reposition 2012
Peak Performance: Strategic Training for Supply Chain Professionals. In Halifax, from Nov ember 4 to 6. Seats are now 50 percent sold out. 

Federal Skilled Worker Program: Proposed Changes Unveiled

Proposed regulatory changes to the Federal Skilled Worker Program (FSWP) will allow Canada to better select skilled workers who can “hit the ground running” upon arrival, according to Citizenship and Immigration Canada (CIC) in a press release issued in mid-August.

Following an extensive program evaluation, stakeholder and public consultations, and other research, CIC is proposing the following changes to the FSWP:
  • Making language the most important selection factor, by establishing new minimum official-language thresholds and increasing points for language;
  • Increasing the emphasis on younger immigrants, who are more likely to acquire valuable Canadian experience and remain in the labour force longer;
  • Increasing points for Canadian work experience and reducing points for foreign work experience;
  • Simplifying the arranged employment process to prevent fraud and abuse yet enable employers to staff positions quickly; and
  • Awarding points for spousal language ability and Canadian experience.

Another proposed change is the introduction of the Educational Credential Assessment, a mandatory requirement that FSWP applicants have their education abroad assessed against Canadian education standards by designated organizations. CIC would then award points according to how an applicant’s foreign educational credential compares with a completed educational credential in Canada. It does not necessarily guarantee that they would become licensed to practice in a regulated occupation.

Proposals and Feedback Sought
CIC will be issuing a Call for Service Proposals on August 20, inviting submissions from organizations with expertise in foreign-credential assessment to conduct the reviews. The deadline for submissions is September 21. For more information, visit CIC’s International Qualifications Network website.

The full text of the proposed FSWP regulatory changes is now available online in the Canada Gazette. It also includes changes to the Canadian Experience Class and the creation of a new Federal Skilled Trades Program. CIC welcomes input from stakeholders and interested parties for 30 days following publication of the notice on August 18. Instructions to do so are provided in Section 15 of the Canada Gazette document.

Final publication is scheduled for late 2012, and the new FSWP points grid will likely take effect in January 2013. While there is currently a pause on new applications (except for FSWP candidates with a qualifying offer of arranged employment or those applying under the PhD stream), CIC expects to begin accepting applications again early next year.

New Women in Supply Chain Initiative in Alberta

The Van Horne Institute, in partnership with ELLE and Associates, and the Canadian Supply Chain Sector Council and with financial support from Alberta Enterprise and Advanced Education, recently announced an initiative created to attend to Alberta’s and Canada’s need for a skilled supply chain labour force –­ targeting women as an under-represented group within the supply chain sector.
The objectives of WISC are to:
  1. Showcase and share relevant sector research, career information and resources with individuals, employers and employer associations in order to support the development of attraction and retention strategies related to women in supply chain occupations.
  2. Provide opportunities for individuals, employers and employer associations to network together in order to maximize the performance of the supply chain sector, to leverage and develop new professional relationships and associations, and to reinforce that the supply chain is a great sector for women in which to grow a career.
  3. Showcase the supply chain sector as a profession of choice, and to engage and attract new cadres of women, especially young women, into the sector.
The Calgary Logistics Council recently released the report from its Accelerator Project, which identified 10 key supply chain occupations that are critical to the effective operation of the Asia Pacific Gateway and Corridor, and forecasts 50,000 job openings in Alberta between 2011 and 2020 in just those 10 supply chain occupations. Alberta Human Service’s A Workforce Strategy For Alberta's Supply Chain Logistics Industry further underscores the importance of the supply chain sector to the whole of Alberta’s economy.
The Canadian Supply Chain Sector Council’s 2012 Human Resources Study Update report paints a similar picture for all of Canada, and indicates that there will be close to 360,000 supply chain job openings across Canada over the next five years. Human resources issues identified as ‘major’ in the study include:
  • Recruitment – a lack of awareness and understanding of the sector, the jobs available and career pathways into the sector
  • Leadership skills and a lack of ‘soft skills’ among new recruits
  • Succession planning – especially lacking in smaller companies
  • Retirement of experienced employees and the challenge of finding ways to recruit employees with the needed skill set and experience
There is clearly work to be done if the supply chain sector is to optimize Canada’s opportunities in a global economy and domestically. Organizers hope that WISC will draw people together to help in that effort.
Two fall roundtable and networking events will set the stage for WISC and lead to a major conference in January 2013, all in Calgary. Two post-conference roundtable and networking workshops in 2013, in Calgary and perhaps beyond, depending on cost and resources, will expand on key conference issues related to the attraction and retention of female supply chain workers, will continue to build relationships and offer best-practice solutions to managing talent in a highly competitive labour market.
  • September 26: Captivate! Women in Supply Chain roundtable reception
  • November 22: Inspire! Women in Supply Chain roundtable reception
  • January 31 and February 1: Engage! Women in Supply Chain Conference
  • March 27: Roundtable and networking workshop
  • May 22: Roundtable and networking workshop
Registration information for all events is available on the Van Horne website, at
The roundtable and networking events and the conference will include a Career and Learning Pathway Showcase, at which your organization could have a table display. Information is available by contacting Linda Lucas, at or 403-701-8819.
Event sponsorships at several levels are also available. Contact Bryndis Whitson at the Van Horne Institute, at 403-220-2114 or, to learn more.

The Flipside of “Buy-In”

By Chris Irwin, MBA

I have found myself involved in many conversations regarding change over the summer months. Some were casual, some professional. Recently, I was able to eavesdrop on participants while leading an executive training module at Schulich Executive Education Centre. (The format is very conducive to such discussions.)

Overwhelmingly, if anecdotally, people summed up the biggest challenge to change as “getting buy-in.” In all cases, those seeing the need for the change talked about “getting buy-in” from some outlying group. Those in senior leadership roles felt helpless to influence because they did not have enough direct contact with the frontlines. Those in middle management lamented not enough backing from “the top.” In a recent interview in The Globe and Mail, Karl Moore (McGill) speaks with Charles Galunic (INSEAD), who suggests that those middle managers are right. This means that we need leaders who are better at getting “buy-in,” right? Problem solved?

Before moving too quickly on that, let's consider another part of this problem, as identified by my partner Jennifer La Trobe. There is a linguistic parallel between “buying in” and “selling out,” and the storylines attached to those phrasal idioms are very different.

Buy-in: Think of the noble pursuit of leading a hold-out faction of the organization to finally “get” how they fit into the overall vision. At long last, the organization starts to fire on all cylinders.

Sell-out: This conjures up the image of a last bastion of integrity succumbing to some force that promises short-term gains for diminishing traction on that oh-so-slippery slope of despair.

So, what to do? Give the right people the skills to get buy-in? Guard against being wooed to sell-out? Here is where you have to buck the power of an entrenched storyline or narrative. If a narrative brings you to a point of polarization (in vs. out), you have an opportunity to look for a new story.

There is always a third option, though it may not exist yet. When the end results are still to be determined, it is easier to start a collaborative dialogue. So maybe it’s not about centralize vs. decentralize, or dictatorial vs. consensus, or even about change vs. resistance. It takes a great deal of confidence to admit to not having all the answers. This is especially true as you move up the rungs of leadership.

An admission by senior leadership that they need help should be seen as an invitation for other parts of the organization to participate. If the culture provides support for such dialogue, stances will soften and a third story will emerge. If not, I’d suggest working on the culture rather than picking a winner.

Chris Irwin is the Managing Partner for the Canadian practice of Creative Connection Consultants, who work with companies to release superior performance by understanding the organizational narrative and “recommending problems.” He is on faculty at the Schulich School of Business. He also teaches in PMAC’s Strategic Supply Chain Management Leadership Program. He can be reached through


Website Links


Coming Events

Events in the Spotlight
Canadian Public Procurement Forum 2012 – Strategic Leadership in Challenging Fiscal Times
November 4 to 7 – Vancouver, B.C.
Early-bird deadline for registration is September 21.
At its 14th annual Canadian Public Procurement Forum, the CPPC will focus on a range of approaches and solutions to the challenges facing public procurement in these tight fiscal times. Highlights of the event include:
  1. Two all-day, pre-Forum seminars, on Sunday, November 4:
    • Accelerating the Tendering Cycle” – Paul Emanuelli and Rosslyn Young will offer an inside track on how to meet your due-diligence duties while increasing the speed of your procurement process.
    • “Managing Your End-users and Suppliers: It’s All About Relationships” –This seminar will demonstrate how public procurement can benefit from relationship management with end-users and suppliers.
  2. The three-day conference will include sessions on legal trends in public procurement, information security, social-services procurement, e-procurement, the next generation of public-tender documents, a labour-market update, new shared models for strategic services, vendor-performance management, international trade and procurement, Architecture 2030 and sustainable building design, and how to use dispute resolution constructively.
  3. The conference will present some entertaining and thought-provoking keynote speakers, including David Loukidelis, QC, former Privacy Commissioner for the Province of BC, and David Calder, Olympic rower.
  4. Sector group discussions: At the end of day one, delegates will be able to meet for an hour with their sector colleagues from across Canada to discuss common challenges or issues raised in presentations from the day's agenda. For day two, Maureen Sullivan will facilitate the delegates in plenary to confer across sectors as they develop solutions for critical knowledge transfer in procurement.
  5. New this year is a post-Forum seminar on spend analysis by Jonathan White, from Spikes Cavell (USA). This presentation is an introduction to spend analysis and spend management from one of the best!
A preliminary program for the event is online at

Forum on Pharma Supply Chain
The Canadian Institute
November 15 and 16  Toronto, Ont.

This event provides an opportunity for you to gain practical strategies and in-depth insight into the issues, challenges and opportunities that have an impact on the production and distribution of pharmaceuticals Canada-wide.

Highlights include:
  • Navigating the hurdles of Health Canada’s guidelines for cold and ambient temperature control
  • Implementing the standards of the Canadian Pharmaceutical Bar Coding Project
  • Developing strategic approaches to synchronizing the supply chain through communication and IT
  • Transforming your business models to maximize the opportunities in high-priced, low-volume pharmaceuticals
  • Managing regulatory events and compliance risks in the pharmaceutical supply chain to mitigate liability and damages
Register today: Call 1-877-927-7936 or register online. Quote CSCSC code 405CX05 when you register.

Other Coming Events
Calgary Logistics Council and the Van Horne Institute, Logistics Education Award Program Golf Tournament (proceeds go toward scholarships for students in supply chain programs in the Calgary area), September 10, Calgary, Alta.

Schulich Executive Education Centre, Logistics Management Course, September 10 to 12, Toronto, Ont.
The Chartered Institute of Logistics and Transport (Ottawa Chapter), September Luncheon: Chris Holloway – The Project for the Return of the Gatineau-Chelsea-Wakefield Steam Train, September 11, Ottawa, Ont.
Supply Chain & Logistics Association Canada – Atlantic Chapter, The SmartWay Transport Partnership: Now in Canada, September 11, Bathurst, N.B.
Purchasing Management Association of Canada, Webinar: Negotiating Service Level Agreements, September 12
Canadian Materials Handling & Distribution Society, Charity Classic Golf Tournament and Dinner, September 12, Surrey, B.C.
Canadian International Freight Forwarders Association – Central Region, Golf Tournament, September 13, Newmarket, Ont.

The Logistics Institute, Executive Leadership Program
September 16 to 21: Wakefield, Que.
October 21 to 26: Chester, N.S.
November 25 to 30: Sooke Harbour, B.C.
High Performance Solutions Inc., Front Line Leadership Program: Developing Skills to Excel in a Lean and Continuous Improvement Environment, Six-day program: Sept. 18, Oct. 2, Oct. 23, Nov. 13, Dec. 4, Dec. 18, Milton, Ont.
Supply Chain & Logistics Association Canada – B.C. Chapter, Leveraging through Scale, September 19, Vancouver, B.C.
Canadian International Freight Forwarders Association – Eastern Region, Golf Tournament, September 21
International Pharmaceutical Academy, 8th Annual GMP Update, September 25 and 26, Montreal, Que.
NASCO, North America's Corridor Coalition, Inc., 2012 Annual Conference, September 25 to 27, Winnipeg, Man.
The Van Horne Institute, in partnership with ELLE and Associates, and the Canadian Supply Chain Sector Council, Captivate! Women in Supply Chain Reception, September 26, Calgary, Alta.

The Niagara Institute, Building Leadership Essentials, Niagara-on-the-Lake, Ont.
September 26 to 28
October 10 to 12
November 27 to 29
Purchasing Management Association of Canada, International Symposium on Supply Chain Management – Exploring the Leading Edge in SCM: Complexity, Responsiveness, Governance, September 30 to October 2, Toronto, Ont.
Supply Chain & Logistics Association Canada – Toronto Chapter, Transportation Planning 2013, October 1, Mississauga, Ont.

Atlantic Provinces Trucking Association, 2012 Transportation Summit, October 2 and 3, Halifax, N.S.
Partners in Project Green, Energy Efficient Technology Series – Manufacturing Process Technologies, October 11, Greater Toronto Area, Ont.

McMaster Institute for Transportation & Logistics, and Supply Chain & Logistics Association Canada, TRANSLOG 2012, October 15 and 16, Burlington, Ont.
I.E.Canada (Canadian Association of Importers and Exporters), 81st Annual Conference & Trade Show: Surround Yourself with Excellence, October 15 and 16, Mississauga, Ont.
Dan Goodwill & Associates and BIG Media (publishers of Truck News, Canadian Transportation & Logistics and MotorTruck Fleet Executive), 2012 Surface Transportation Summit, October 17, Mississauga, Ont.
Ontario Institute of the Purchasing Management Association of Canada, 15th Annual Conference: Lead the Flow, October 19 and 20, Niagara Falls, Ont.
Laurier Executive Development Centre, Lean Supply Chain Practitioner Certificate Course, October 22 to 26, Waterloo, Ont.

I.E.Canada, Webinar: Customs in China, October 25
Canadian Public Procurement Council, Forum 2012: Strategic Leadership in Challenging Fiscal Times, November 4 to 7, Vancouver, B.C.
The St. Lawrence Seaway Management Corporation, 8th Annual Hwy H2O Conference, November 14 and 15, Toronto, Ont.
CITT, Webinar: Capital Budgeting, November 21
The Van Horne Institute, in partnership with ELLE and Associates, and the Canadian Supply Chain Sector Council, Inspire! Women in Supply Chain Reception, November 22, Calgary, Alta.
Alberta Institute of the Purchasing Management Association of Canada, 23rd Annual Conference, November 26 and 27, Calgary, Alta.
Always up-to-date in our online event listing. See events outside of Canada.

©2018 Canadian Supply Chain Sector Council
©2018 Conseil canadien sectoriel de la chaîne d'approvisionnement