CSCSC e-Newsletter

October 27, 2011

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Council News

CSCSC Transition Planning
By Kevin A. Maynard, CAE, Executive Director
As mentioned in previous newsletters, the Sector Council Program operated by HRSDC is undergoing significant changes that will affect the funding model that provides infrastructure and project funding for all sector councils, including the CSCSC. As a result of this announcement, the Council is considering a host of options that will be reviewed as part of a Council board meeting on November 21, from 1:00 to 5:00 pm EST. The meeting will be held via teleconference, and will be open to all who are interested in joining.
At the meeting, the Council's directors will further explore the available options and work at defining the direction the organization will take over the coming 18 months. All stakeholders will have an opportunity to provide input in that process.

If you are interested in participating in this meeting, please register with Margie Stefanich, at or 905-897-6700. A detailed agenda and instructions for joining the teleconference will be made available as we get closer to the meeting date.

HR Study Update Project: Interim Report Available
Research on the sector's HR challenges continues within the Council's HR Study Update Project, underway since December 2010. The study has received input from 1,357 employers – representing over 80,000 employees in the sector – 1,805 employees and 82 learning-system providers. This in-depth resource will be used to track progress since 2005, when the original sector study was completed, and highlight both similarities and differences in the labour market since then.
The study's just-released interim report provides a review of methodology and key findings, and identifies the top challenges in the sector recruitment, leadership skills, succession planning and retirement. The report also provides information about the timeline for completion of the project.
Anyone interested in a presentation on the study's findings after publication of the final report in March 2012 should contact the Council office. We are scheduling one-hour presentations to deliver the findings at conferences, meetings and workshops.

One Small Step...
Worker shortages and minimal awareness of career opportunities are issues that plague the supply chain sector in Canada. These problems affect post-secondary institutions that offer great supply chain programs, but can't fill classes. They affect employers, and are expected to do so increasingly in coming years. Ultimately, they have a negative impact on the sector's contributions to the Canadian economy.

Interesting young people in supply chain work is one key line of attack to deal with these issues. It's hard to reach young people, though, in the ordinary ways that we go about promoting causes. Having a presence in schools is an obvious and direct way to reach students, but it's not easy to achieve. That is exactly why the Council has teamed up with Junior Achievement of Canada; JA has a strong presence in Canadian schools, delivering programs to more than 230,000 kids a year.

The Council wants to get supply chain volunteers in classrooms to share their enthusiasm for their work. Demand from schools for JA presentations is huge. If supply chain practitioners fill some of that demand, it may position the sector to better meet its increasing need for people.
Each volunteer placement, however, costs about $500 for student, teacher and volunteer guide books and volunteer training. That's not a lot, but it does put people off volunteering.
The solution?
The Don Borsk Canadian Supply Chain Career Awareness Fund, launched by the Council in September, is intended to allow everyone in the supply chain – individuals, companies, associations – to contribute, in any amount, to spreading the message about supply chain careers. Donations of $2, $5, $10, $100... all would help. And, whatever the size, donors receive tax receipts for charitable donations.
To donate or learn more, go to
Are you an Achiever? If you are and you'd like to share your story, the Council would welcome your help as a champion of this initiative. Please get in touch with Kim Biggar, at 905-897-6700 or

New Accreditations through the NAP
Hansler Industries Ltd. and National Education Consulting Inc. are the two newest organizations with supply chain offerings accredited through the Council's National Accreditation Program. Hansler's Forklift Operator Training Program and NECI's Public Sector Procurement Program are now part of a group of 39 educational and training programs and courses accredited through the NAP. See the full list of accredited offerings at

Career Focus Program: Case Study
The Council's Career Focus Program provides wage subsidies to employers to enable them to hire new employees in supply chain roles. The employees must be 30 years old or younger and have graduated with some type of post-secondary education: a university or college degree, a professional designation or supply chain-related training.
Participation is simple: an employer enrols in the program, selects a candidate, completes an application form and, if approved, submits proof of wages paid in each pay period. Approval of applications takes just one or two days.
More information about the program is available at
Expeditors Canada Inc.

Expeditors Canada is a global logistics company. The company hired a Customs Broker Agent through the Council's Career Focus Program.
Bibi Saiphoo, Expeditors Canada: The Career Focus Program has helped me to minimize my hiring cost and expenses, while adding a qualified person into my department. It also gives me the opportunity to gain a good impression of how the person performs prior to making any longer-term decisions. There is also some satisfaction gained to be able to help a skilled young person get into the labour force.
Employee/Intern, Laura Velez: The Career Focus internship helped me, as it allowed me to get right into the field that I went to school for. I did not have to take other jobs just to get by until I got into my field.
NOTE: The Career Focus Program is currently at capacity. However, in anticipation of potential future funding, the Council is keeping a waiting list of employers interested in participating in the program. For information or to be included on the waiting list, contact Sheryl Keenan, at 905-897-6700 or 1-866-616-3468.

Supply Chain Career Awareness Collaborative Has Grown

The Chartered Institute of Logistics and Transportation – North America has joined the Supply Chain Career Awareness Collaborative, increasing the number of member organizations to 14.
Members are:
  • APICS The Association for Operations Management – Canadian District
  • CITT
  • Calgary Logistics Council
  • Canadian International Freight Forwarders Association
  • Canadian Public Procurement Council
  • Canadian Supply Chain Sector Council
  • Chartered Institute of Logistics and Transport – North America
  • Halifax Employers Association
  • Healthcare Supply Chain Network
  • International Warehouse Logistics Association – Canadian Council
  • Purchasing Management Association of Canada
  • Supply Chain & Logistics Association Canada
  • The Van Horne Institute
  • Western Transportation Advisory Council
The Collaborative was established in July of this year to bring together supply chain-related associations to work collectively on raising awareness of supply chain careers and strengthening the professionalism of the sector. A working group comprising representatives of all member organizations is developing plans for the creation of a supply chain career-resources website as an initial joint activity.
The group will also be working with educational institutions and employers across Canada to create career-path documents that are regional in scope and include information about specific educational offerings that could enable career advancement. Anyone who would like to get involved in this work is invited to join a regional group; you can do so by contacting Kim Biggar, at 905-897-6700 or
Membership in the Collaborative is open to any supply chain-related association in Canada.

Association News

Course registration: Sign up now for a winter semester course. Course work begins on January 15. Get program-of-study details or register for a course.

Government of Canada Introduces Small-Business Hiring Credit

Originally published in the October 2011 issue of Connector, the monthly newsletter of the Asia Pacific Gateway Skills Table
The Government of Canada tabled a budget implementation bill on October 5, 2011, which included a tax credit for small businesses, according to the CBC. The Hiring Credit for Small Businesses is a one-time credit of up to $1,000 based on the increase in an employer's employment insurance (EI) premiums paid for 2011 over those paid for 2010. A small business whose total employer's EI premiums paid for 2010 was $10,000 or less and whose total premiums increased in 2011 is eligible for a credit.
The measure was included in the 2011 budget first introduced in March before the federal election campaign, and then reintroduced and passed in June. The government believes as many as 525,000 small businesses and entrepreneurs across the country will be interested in taking part in the program.
As the economy recovers the government is seeking to support small business in hiring new workers in order to take advantage of emerging opportunities.
To find out more about how to apply and to download the required forms, click here.

Right vs. Right – It’s a Tough Call

By Chris Irwin, MBA
It’s the mantra of excellence for process engineering and supply chains everywhere: right product, right place, at the right time. How could it not fix all that ails any organization, be they financial problems, customer-service problems, quality problems, or any other type of problem? If there were only a broad consensus on the definition of “right,” things would be easier. In instances where “right” is not perfectly clear to all involved, there is an opportunity for a conversation (or negotiation). The adversarial nature of such interactions can cause them to consume more resources than necessary or can mean the conversations never even happen. It is easy to see how these “battles” arise.
Are you picking your battles?
By definition, those working in supply chain are “caught in the middle” between two nodes in the chain. When this idea of “right” becomes a struggle between, for example, consistency and timeliness  (e.g., I don’t need it right, I need it on Tuesday), you can make a judgment call as to which of those positions is more “negotiable.” “The boss said Tuesday,” is an understandable piece of evidence to introduce to the consistency camp. But is “Tuesday” reasonable? Is the consequence of missing the deadline worth the consequence of breaking with consistency? That is a conversation that may be difficult to broach, especially if “The Boss” has little time or attention to expend. Engaging, rather than accommodating, may bring about a more-informed decision and direction. A solid base of relationship capital – with all parties – can help move this to a collaborative conversation, rather than a battle of “The boss said” vs. “That is crazy!”
Are battles picked for you?
In a competitive environment, whether trying to win business in the marketplace or win resources internally, it is easy to fall into the mindset of a win-lose approach that creates adversaries, rather than collaborators. It is worth asking oneself, “Am I the one who is making this adversarial?  Can I see it a different way?” It is equally beneficial to ask, “Have we been pitted against each other?” Well-intentioned people may have created a reward system (formal or informal) that sets up the interaction as a zero-sum game (e.g., on time or on budget?). If you have different measures of success, it is another instance of right vs. right. Is there a common “right” that makes sense to both of you (e.g., customer satisfaction)? If so, you are now allies in engaging to have better measures in place for next time.
The “right” actions and initiatives can come from many places, but those originating from a supply chain function may carry the risk of being seen as a hindrance and not a help. It takes a deft appreciation of the overriding narrative to understand which actions will be most effective and what conversations (up, down and across) will enable implementation with the least amount of resistance.
One big advantage of supply chain is the end-to-end view that this discipline affords. In his novel The Ground Beneath Her Feet, Salman Rushdie recounts, “The only people that see the whole picture are those who step out of the frame.” We are all in a frame, but I think that those in supply chain have one of the wider ones going. This can help them see the more wide-reaching “right” way to do things. Sensitivity and skills in collaborating will help. 
Chris Irwin is the Managing Partner for the Canadian practice of Creative Connection Consultants (, who work with companies to release superior performance by understanding the organizational narrative. He is on faculty at the Schulich School of Business, and in Humber’s Supply Chain program. He also teaches in PMAC’s Strategic Supply Chain Management Leadership Program. He can be reached through this website

Website Links


Apply or Nominate Someone for 6th Annual Immigrant Success Awards

The Toronto Region Immigrant Employment Council (TRIEC) is now accepting nominations for its 6th Annual Immigrant Success (IS) Awards, which recognize leadership and innovation in recruiting and retaining skilled immigrants.
To date, 25 trailblazers – employers and individuals – have been recognized. If you or your organization deserves to be recognized, don’t miss your chance this year. Your initiative to integrate skilled immigrant talent may line up with at least one of the four available awards.
You may nominate yourself, your organization, or another individual or organization. Entries can be completed in 100 words or less on an online nomination form, due by December 1.
Award information and descriptions, eligibility information and nomination forms are available at

Winner benefits include:
  • Public recognition at the IS Awards ceremony, a high-profile networking opportunity hosted by RBC
  • Increased profile through the IS Awards website, TRIEC marketing and
  • Opportunity to post winner video and seal on company collateral and website
According to Royson Ng, president of Samtack, a past winner of the RBC Immigrant Advantage Award: “I never expected that an IS Award would increase Samtack’s profile so much. The recognition has resulted in valuable media coverage, interest from more local skilled immigrant talent and potential for new business opportunities that we hadn’t managed to realize on our own.”
If you have questions about the IS Awards, contact Claire DeVeale-Blane at or 416-944-1946, ext. 271.

Projected Trends to 2031 for the Canadian Labour Force

Results of a 2011 Statistics Canada study that used a range of projection scenarios indicate that:
  • There will be a slowdown in the rate of growth in the labour force, primarily because of the retirement of baby boomers, until about 2026.
  • Close to one person out of four in the labour force could be aged 55 or over by 2021.
  • By 2031, there will be fewer than three persons in the labour force for each retiree. In 1981, that ratio was roughly six to one.
  • By 2031, roughly one in every three people in the labour force could be foreign born.

More information is available on the StatCan website.

Coming Events

Event in the Spotlight
Chartered Institute of Logistics and Transportation – North America
November 29 – Ottawa, Ont.
Learn at this workshop about the increasing role CDR is playing in the efforts of Canadian shippers and carriers to resolve disputes in a timely manner. Presenters will provide information to help attendees weigh the different CDR models offered by government, industry and carriers.
Speakers will include:
  • Keith Penner: Keith Penner and Associates – CDR practitioner and lecturer
  • Nina Frid: Director General, Dispute Resolution Branch, Canadian Transportation Agency
  • Forrest C. Hume: Barrister and Solicitor, Vancouver, B.C. – transportation lawyer
  • Fiona Cook: Chemistry Industry Association of Canada (providing the shipper’s perspective). 

Other Coming Events
Canada Border Services Agency, Webinar: Attention Highway Carriers: eManifest may apply to you
November 2 (English)
November 10 (English)
November 17 (French)
November 24 (English)
International Warehouse Logistics Association – Canadian Council, Fall Conference: Toward a Mature, Compliant 3PL Industry in Canada, November 3, Toronto, Ont.
I.E.Canada (Canadian Association of Importers and Exporters), Canadian & U.S. Export Controls Workshop, November 3, Calgary, Alta.
Canadian Public Procurement Council, The Future is Now: Emerging Trends for Public Procurement, November 7 to 9, Quebec City, Que.

The Chartered Institute of Logistics & Transport in North America – Atlantic Region, and the Centre for International Trade and Transportation, Dalhousie University, The International Supply Chain of Composites Atlantic, November 8, Halifax, N.S.
Ethical Sourcing Forum, November 9, Montreal, Que.
Canadian International Freight Forwarders Association, Air Dangerous Goods Training
: November 15 to 17
Recurrent: November 16 and 17
Radioactive: November 17
: November 22 to 24
Recurrent: November 23 and 24
Radioactive: November 24

CITT – Manitoba Area Council, Challenges and Opportunities in Humanitarian Supply Chain, November 16, Winnipeg, Man.
Canadian International Freight Forwarders Association, International Trade Workshops – Webinars
Incoterms 2010
November 23 and 24 (two parts)
Protecting Your Business with CIFFA STCs 
November 30 and December 1 (two parts)
Essentials of Exporting
December 7 and 8 (two parts)
The Logistics Institute, Supply Chain Strategies, November 30 to December 2, Toronto, Ont.
Canadian International Freight Forwarders Association – Western Region, Annual Christmas Luncheon and Toys for Tots, December 8, Richmond, B.C.

Supply Chain & Logistics Association Canada – Toronto Chapter, Holiday Networking Event, December 8, Vaughan, Ont.

©2018 Canadian Supply Chain Sector Council
©2018 Conseil canadien sectoriel de la chaîne d'approvisionnement