CSCSC e-Newsletter

September 30, 2010

CSCSC e-Newsletter Header Image

Council News

The Supply Chain as a Career Choice: New Video Shows the Importance and Diversity of Supply Chain Jobs
The Council's new supply chain career video, available to see in three versions on its Recruitment and Retention Project page, is intended for use by supply chain employers as they recruit, orient and recognize employees and by educators as they set out to attract and teach the potential future supply chain labour force.
The video emphasizes the pride and passion that real people feel for their roles in the supply chain. It illustrates the wide and growing range of career options in the sector, and the critical importance of well-run supply chains. Its fast pace mirrors the speed of the supply chain for some of its practitioners, who face new situations on a daily basis and revel in the challenge.
The three versions of the video are different only in their final message. The “Join Us” version is meant to be used in recruitment efforts by employers and educators. Version 2, with a “Welcome” message, is for use by employers in orientation sessions for new employees. The third version, with its “Thank You” ending, is a retention tool for employers.
The videos will have a permanent home in the Recruitment & Retention Toolkit when it is launched later this year.

Stakeholder Review of Draft Occupational Standards 
Through its Occupational Standards Phase II Project, the Council is writing standards for 15 supply chain occupations. Draft versions of 13 of those standards are ready for review by anyone interested in having input. Through this process, people working in the sector can help to write the standards relevant to their own work life.
Focus-group sessions are planned as follows:

Purchasing: Procurement Officer, Retail & Wholesale Buyer, Strategic Sourcing, Demand Planning and Forecasting
Completed: Thursday, September 30
Offices of CSA Standards, Mississauga, Ont., Conference Room #3
Warehousing: Stock Clerk, Supervisor Mail and Message Distribution
Monday, October 18
Calgary (location TBD)
- and -
Offices of CSA Standards, Mississauga, Ont., Conference Room #3
Marketing & Sales: Customer Service Manager
- and -
Senior Management: Supply Chain Manager
Friday, October 29
Vancouver (location TBD)
- and -
Offices of CSA Standards, Mississauga, Ont., Conference Room #6
Logistics Information Systems: Computer & Information Systems Manager, Industrial Engineering Technician
Thursday, November 18
Montreal/Eastern Canada (location TBD)
- and -
Offices of CSA Standards, Mississauga, Ont., Conference Room #3
Transportation: Route & Crew Scheduler, Customs Broker, Postal & Courier Service Manager
To be determined
Offices of CSA Standards, Mississauga, Ont., Conference Room #3

*For each city, a concurrent session (on the same date) will be held at CSA Standards, at 5060 Spectrum Way, Mississauga, Ont.

Register to participate in any of these focus groups by contacting Sue Ruscetta of CSA Standards, at 416-747-2271 or For more information, contact Program Manager Beverly Myers, at 905-897-6700, 1-866-616-3468 or

New Accreditations through the NAP
Five supply chain-related educational offerings from across Canada, submitted in the most-recent round of applications to the Council's National Accreditation Program, were accredited in September. With these four programs and a course, the number of offerings accredited through the NAP has reached 34.
Program/Course Name
 Type of Offering
Certified in Production and Inventory Management (CPIM)
APICS The Association for Operations Management
Certified Supply Chain Professional (CSCP)
APICS The Association for Operations Management 
Introduction to Supply Chain and Logistics
George Brown College
Transportation and Logistics
Sauder School of Business, University of British Columbia
Supply Chain Career Preparation Program
Vancouver Aboriginal Skills and Partnership (VanAsep) & First Nations Employment Society (FNES)

Positive Patterns Emerging in Monthly HR-Trends Surveys
The Council has been conducting very brief monthly surveys since August 2009 to get a snapshot of conditions in Canada's supply chain sector. Patterns are now emerging, and they all point to economic improvements in the supply chain sector:
  • Hiring and recalls are trending upwards; we've now had three months in a row with no participants expecting a decrease in hiring
  • Layoffs are trending downwards; again for three months in a row, no participants have anticipated an increase in layoffs
  • Training investments, when compared with the same time last year, are rising; in this case, we show four sequential months in which no participants have foreseen decreased investments

Council and Partners Present Job Fair for Targeted Audience
Johnson Controls Employment & Training, UPS and the CSCSC joined forces in September to present a job fair for people living in Toronto Community Housing. More than 160 people attended to learn about supply chain career opportunities and apply for jobs available at UPS. After a prescreening process, about 120 of the attendees were interviewed. Details about hires resulting from the job fair will be provided in a coming edition of the newsletter.

National Job Fair – October 5 and 6, Toronto
Once again, the Council has a booth at this huge job fair to provide supply chain career and education information to job seekers. About 10,000 people are expected through the gates. Volunteers will man the booth; without them, we couldn't participate in such events. If you are interested in volunteering for future job fairs, contact

Incoterms Webinar Coming in October
The Forum for International Trade Training, the Canadian International Freight Forwarders Association and the CSCSC will co-present a one-hour, free Incoterms webinar on October 21. Details will soon be available.

A Celebration of Success: Sector Councils Demonstrate Their Impact on Employers and the Canadian Economy

Over 25 years ago, stakeholders in Canada worked with the federal government to establish not-for-profit organizations to assist in the match of labour supply to labour demand in Canada. These organizations worked together to collect and distribute labour-market information, develop and promote education and training for individuals, and encourage the use of better human-resources practices within organizations in specific sectors. Leading sectors in this initial cadre of precursors to today’s sector councils included steel, hospitality and tourism, and trucking.
Today, these organizations have developed into a strong network of 34 industry-led organizations that work together as The Alliance of Sector Councils (TASC). Together the councils represent over 50 percent of Canada’s labour market, and offer a range of information, products and services to employers, organized labour, learning-system providers and individuals. Working together, the councils help to provide leading indicators for the direction and context of Canada’s labour market (see, for example, the item above on the Council's HR-trends surveys), and they work with governments at all levels to provide contacts to employers and other stakeholders, almost as an early-warning system or bellwether of impact of policy directions. They share information and processes to leverage investments, capitalize on knowledge and expertise, and ensure efficiencies and effectiveness of the work that we do. TASC provides that forum for us to learn from one another, and to harness areas of expertise where it exists, for the benefit of all.
Discover more about the issues sector councils address by taking a look at “Our Priorities” on the TASC website:
As supply chains cut across all organizations, both public and private, there is a great deal of sharing that exists. One of the most-evident areas of sharing is in the development of occupational standards. In this particular instance, the CSCSC has worked with these partner councils to gather feedback from their stakeholders in the development of supply chain-specific standards, and to learn from what has worked best in similar instances in their specific labour forces.
Kevin Maynard, Executive Director of the Canadian Supply Chain Sector Council, was elected Chairman of The Alliance of Sector Councils on September 22, 2010.

News from the Pillar Associations

Reposition 2010: Stepping Up – Next Level Leadership for Supply Chain Professionals
Learning sessions and networking opportunities at Reposition 2010, taking place in Vancouver from October 27 to 29, will provide your company with a solid return on their conference investment. (Over 84 per cent of attendees at Reposition 2009, for example, said the ideas, strategies and core messages learned at that conference could be readily integrated into their department or business.) Learn more.

Partners in Project Green Sustainability Internship Program

Through Seneca College’s Green Business Management Program, Partners in Project Green has an internship program that can assist your organization in realizing the business benefits of sustainability. Students can help you:
  • Understand what sustainability means to your organization;
  • Identify new market opportunities from sustainability; and,
  • Identify ways to reduce your costs and improve productivity.
Students will work with companies from October 2010 through April 2011 to complete a Corporate Sustainability Plan that includes a:
  • Corporate sustainability report that encompasses your social, economic and environmental impacts and opportunities;
  • Detailed eco-efficiency plan to reduce resource costs and improve productivity;
  • Management plan for implementation and action; and,
  • Communication plan to help communicate your efforts to your internal and external stakeholders.

There is no cost to participate, but a high level of engagement is required from participating organizations, including working with the student one day per week, on average, over the length of the internship.

Download details on the internship and the company requirements.
If you are interested in this opportunity, contact Margaret Osborne of the Seneca College Faculty of Business, at


By Chris Irwin, MBA
Part 2 of 2
As a quick review, last week I introduced AUTHORITY, EXPERTISE and INFORMATION as dimensions to consider in determining if and why to collaborate with different parties. Importantly, this decision is driven by what you need from other parties and not whether or not you like them. For context, let’s say we are addressing complex supply chain relations that directly affect the sustainability – economic, environmental and societal – of today’s business models.
Glossary of Terms (for review)
Information: results, data, examples and findings that may help in determining a superior course of action
Expertise: orientation, experience and training that enables one to see the implications of a decision prior to its implementation
Authority: structural or informal power to direct the actions of others
The net/net of last month’s column was, if you have all three of these elements, collaboration is optional.
The “2 out of 3” Scenarios
#1 – No AUTHORITY – Sell the idea
The extent of simultaneously moving parts in most business functions creates a situation where those managing the work cannot be familiar with all the intricacies. Having information and expertise usually means that you can see the consequences of a decision (e.g., “No, we can’t just ship in larger quantities to make sure we meet demand; the expense and risk of housing inventory in that particular location is prohibitive.”).
The approach here is to “sell” the right idea. If you have fostered a degree of “benefit of the doubt” with the “authority” figure, this can be very easy. If the relationship is not there yet, this will demand a thorough understanding of that person’s interests, and a savvy ability to tell them what they need to hear. This is the realm of persuasion and communication skills. In my view, it is the responsibility of our informed experts to get these ideas through.
#2 – No INFORMATION – Help me help you
The final scene in the Cohen Brothers' movie “Burn After Reading” illustrates this situation perfectly (and hilariously), but in real life these interactions can be horribly frustrating. Picture a situation whereby you are a competent cook and you have the authority to make whatever you want for dinner. Yet your question “what do we have in the house?” is met with either:
  1. “Well, there is a lot of stuff in the house,” OR,
  2. A detailed list of “everything” in the house.
The fog created by the audience’s lack of expertise can thicken if they are at all intimidated by the degree of authority. These situations are quick to break down completely (e.g., “We’ll eat out tonight!” or “Just let me in the kitchen to see for myself!”). The overriding “help me help you” desire can – time and patience permitting – also take the form of tolerating the lengthy list and taking what is useful.
#3 – No EXPERTISE – Hand over the authority
This is the flip side of “No AUTHORITY” and demands a large degree of comfort with the lack of expertise. But, no, this doesn’t mean abdicating completely! Those in authority are tasked with taking a wider look at things, so, to use our first example, they understand the trade-offs involved with running short on supply (e.g., disappointed customers), as well as the trade-offs involved with keeping more inventory (e.g., higher costs and risks). Taking all into account, they can arrive at the decision that does the “best” for the organization.
The interesting part here is the word “best,” which should come down to strategic priorities for sustaining business success, rather than “best” for specific segments of the company (short-term profitability) or individuals (least headache potential). With the necessary separation of expertise and authority, such strategic priorities need to be very clear. A colleague of mine and I consult with organizations to align such strategic priorities with elements of the triple bottomline (profit, planet and people) and to leverage those in engaging with various stakeholder groups. The ensuing conversations, though tough, are well worth having in preparation for evaluating such trade-offs.
If there was any danger of your supply chain getting dull, this can certainly spice things up nicely.
Chris Irwin helps organizations to better align by clarifying priorities and developing skills for people to discuss, rather than debate, and collaborate, rather than compete. He is on faculty at the Schulich School of Business, and in Humber’s Supply Chain program. He also teaches in PMAC’s Strategic Supply Chain Management Leadership Program. He can be reached through his website (Micro Organizational Behaviour).

Website Links


Coming Events

Event in the Spotlight
Second Annual Fall Conference: Innovation
International Warehouse Logistics Association – Canadian Council
October 20, Vaughan, Ont.
Presentations at this day-long conference will focus on innovation.
  • Keynote: “Our Industry has Matured...What Do We Do Now?” – Jim Eckler, President, Eckler Associates
  • "Outsourcing Governance" – Michael Hart, Managing Partner, Merit Outsourcing Advisors
  • "The Trend to Solar Applications" – Enfinity Canada Ltd., Omniwatt and Sky OZZ International Inc.
  • "Material Handler Skills Upgrading Project: Leveraging Investment in Training Safety" – Brent Ellis, Director, Commercial Warehouses, Wills Transfer Ltd.; Heather MacNeil, Cornerstone Leadership Solutions Inc.; Andris Ciemgalis, Commercial Customer Services, GTA Service Centre, LCBO; Beverly Myers, Program Manager, Canadian Supply Chain Sector Council
  • "New Innovations in Fully Automated Storage and Retrieval Systems" – Fred Grafe, Senior Vice President, PAS Americas
  • "Best Practices" – Cameron Joyce, President, Accuristix; John Kelly, VP/GM, Wheels Group; Paul Ragan, Senior Vice President, Operations, SCI Group; Greg Laurin, Vice President, Operations, Conestoga Cold Storage

The CSCSC is holding its fall Board meeting in conjunction with this event. Directors of the Council will join conference delegates for lunch and will attend afternoon presentations.

To find out more about the conference, contact David Long, Executive Director, IWLA-Canada, at 416-726-0597 or

Other Coming Events
The Centre for Supply Chain Management, School of Business and Economics, Wilfrid Laurier University, 2010-2011 Distinguished Speaker Series: Alternative Dispatching Methods in Truckload Trucking, October 1, Waterloo, Ont.

BC Institute, Purchasing Management Association of Canada, Conflict Management Seminar: Information / Registration Form, October 1 and 2, New Westminster, B.C.

Canadian Public Procurement Council, Forum 2010, October 3 to 6, Ottawa, Ont.
IE Canada (Canadian Association of Importers and Exporters), Customs Duty and International Trade Course
October 4 to 6
Vancouver, B.C.
November 15 to 17
Toronto, Ont.
Conference Board of Canada, HR Summit 2010: Trust, Engagement, and the Bottom Line, October 5 and 6, Toronto, Ont.

Canadian Clean Energy Conferences, Ontario Feed-In Tariff Supply Chain Forum, October 5 and 6, Toronto, Ont.

Council of Supply Chain Management Professionals, Understanding CSA (Comprehensive Safety Analysis) 2010 & Effective CSA Compliance Programs, October 6, Webinar

BC Institute, Purchasing Management Association of Canada, 18th Annual Workshop: Be Inspired, October 6 to 8, Harrison Hot Springs, B.C.
MacDonnell Group, CPE Certified Port Executive 2010
October 11 to 15: Montreal, Que.
November 16 to 19: Montreal, Que.
December 6 to 11: Vancouver, B.C.

Supply Chain & Logistics Association Canada, Toronto Chapter, Finding New Ways of Working Together – Collaboration and Cooperation, October 13, Mississauga, Ont.

Chartered Institute of Logistics and Transport, Ottawa Chapter, The Ballast Water Regulations In New York State and the Appeals Court Decision, October 14, Ottawa, Ont.

Atlantic Provinces Trucking Association, 2010 Transportation Summit, October 14 and 15, Moncton, New Brunswick
Canadian Supply Chain Sector Council with CSA Standards, Focus Group: Occupational Standards Development – Warehousing (Stock Clerk, Supervisor Mail and Message Distribution), October 18, Calgary, Alta. & Mississauga, Ont.
Supply Chain & Logistics Association Canada, British Columbia Chapter, From Grape to Table: The Wine Supply Chain, October 18, Burnaby, B.C.

The Canadian Institute, Best Practices in Supply Chain Management, Procurement & Contracts, October 18 and 19, Calgary, Alta.

Canadian Council on Rehabilitation and Work, Strategies for Inclusive Employment Supporting Changing Labour Market Trends: Real Issues Real Solutions, October 18 and 19, Toronto, Ont.

IE Canada (Canadian Association of Importers and Exporters), 79th Annual Conference & Trade Show: Looking Beyond the Obvious, October 18 to 20, Toronto, Ont.

APICS The Association for Operations Management, 2010 International Conference & Expo: Excellence in the New Normal, October 18 to 20, Las Vegas, Nevada
Canadian International Freight Forwarders Association, Incoterms 2010 (Updates), October 19, November 16, December 7, Webinar

Les Grandes Conférences les affaires, Forum santé et sécurité au travail, 19 au 21 octobre, Montréal, Qué.

Canadian Supply Chain Sector Council, Board Meeting – in conjunction with IWLA annual conference, October 20, Toronto, Ont.
Canadian International Freight Forwarders Association, Business Continuity Workshop, October 20, Toronto, Ont.
The Logistics Institute, Buyer/Seller Interaction and Negotiation: Commercial Awareness, October 20, Mississauga, Ont.
CAL-Québec, 10e Colloque Logistique : La Logistique Québécoise à la croiseé des chemins, 20 et 21 octobre, Montréal, Qué.

The Logistics Institute, Ethics & Leadership, October 20 to 22, Toronto, Ont.

Supply Chain & Logistics Association Canada, Toronto Chapter, Oktoberfest Networking Event, October 21, Oakville, Ont.

Partners in Project Green, Getting Results from Lean and Green, October 21, Mississauga, Ont.

Ontario Institute of the Purchasing Management Association of Canada, Beyond 2010: The Future of SCM, October 22 and 23, Toronto, Ont.
Transport Institute, University of Manitoba, 3rd Manitoba Outlook on Transportation, October 26, Winnipeg, Man.

Canadian International Freight Forwarders Association, International Trade Workshops
Toronto, Ont.
October 26
: Incoterms
PM: Letters of Credit
October 27
: Risks Forwarders Face
PM: Cargo Insurance

Canadian International Freight Forwarders Association, IATA Dangerous Goods Training
Montreal (English)
: October 26 to 28, November 16 to 18
Recurrent: October 27 and 28, November 17 and 18
Radioactive: October 28, November 18
Montreal (French)
: November 9 to 11
Recurrent: November 10 and 11
Radioactive: November 11
: November 17 to 19
Recurrent: November 18 and 19
Radioactive: November 19
: November 22 to 24
Recurrent: November 23 and 24
Radioactive: November 24
: December 7 to 9
Recurrent: December 8 and 9
Radioactive: December 9
: December 7 to 9
Recurrent: December 8 and 9
Radioactive: December 9
The St. Lawrence Seaway Management Corporation, Highway H2O Conference, October 27 and 28, Toronto, Ont.
Asia Pacific Gateway Skills Table, Business of Shipping, October 28, November 4, Vancouver, B.C.
Canadian Supply Chain Sector Council, DEADLINE: Submissions due in National Accreditation Program, November 1

The Logistics Institute, Leading & Managing Change, November 3 to 5, Vancouver, B.C.

Supply Chain & Logistics Association Canada, Toronto Chapter, Breakthrough Distribution and Material Handling Technologies, November 10, Mississauga, Ont.

The Logistics Institute, Executive Certification Program, November 14 to 19, Banff, Alta.

Canadian Manufacturers & Exporters – Ontario, 14th Annual Queen's Park Reception, November 30, Toronto, Ont.

Canadian International Freight Forwarders Association, Essentials of Exporting, November 30, Webinar
The Logistics Institute, Supply Chain Strategies, December 1 to 3, Toronto, Ont.

Transport Institute, University of Manitoba, 15th Annual Fields on Wheels Conference, December 3, Winnipeg, Man.

Supply Chain & Logistics Association Canada, British Columbia Chapter, Mark the date: Holiday networking event, December 6

Conference Board of Canada, Workplace Diversity and Inclusiveness Forum: Translating Diversity into Business Advantage, December 6 and 7, Toronto, Ont.

Supply Chain & Logistics Association Canada, Toronto Chapter, Mark the date: Holiday networking event, December 8, Mississauga, Ont.
Always up-to-date in our online event listing!

©2018 Canadian Supply Chain Sector Council
©2018 Conseil canadien sectoriel de la chaîne d'approvisionnement