CSCSC e-Newsletter

July 22, 2010

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Council News

Twelve New Accreditations of Supply Chain Education and Training Offerings
The Council accredited 12 supply chain-related education and training offerings on June 25 through its National Accreditation Program. Since the program was launched in August 2009, 29 courses and programs have been accredited.
The newly accredited offerings are:

Provider Name
Offering Title
British Columbia Institute of Technology, School of Business
International Business Management
Centre for Education & Training via NECC 
SAP-SCM Specialist
CITT Program of Study 
G.N. Johnston Equipment Co. Ltd. 
Safety on the Move – Train The Trainer Program (MHE) v1.4 
Steps To Safety – Pedestrian Training Program 
Safety on the Move – Supervisor Training Program
Fundamentals of Fall Protection Training Program 
Liftow Ltd. 
Rough Terrain Lift Truck Operator Training 
Low Lift Operator Training 
Work Station Crane Operator Training 
High Lift Operator Training 
Mount Royal University 
Supply Chain Management Extension Certificate 
A full list of accredited offerings is on the CSCSC website, at

The Council's Best-Kept Secrets?
Here's information on some of the Council's lesser-known initiatives:
  • Monthly HR-Trends Surveys: A snapshot of the hiring, layoff and training trends of Canadian supply chain employers. Results are available by the month or in aggregate from August 2009 to date.
  • Speakers Bureau: Need a speaker for a conference, seminar or class? Experts on various supply chain topics are available across Canada. Would you like to join the Speakers Bureau? Contact
  • Volunteer Opportunities: If you're looking for a way to share your supply chain expertise, visit this page to get in touch with non-profits that need help. On the other hand, if your organization could benefit from the volunteer involvement of one or more supply chain practitioners, send information to be included in this online listing.
  • Perspectives on the Sector: This section of the Council's homepage provides HR insights from all kinds of online publications, ranging from Magazine, BusinessWeek, the Houston Chronicle, Computerworld and the Globe and Mail to Canadian Transportation & Logistics, Supply & Demand Chain Executive, Supply Chain Digest and SpendMatters. Check back regularly for an interesting read. Currently posted, for example: "Your Mentor Isn't Your Mom," "How to Make Your Employees Smarter," and "Luke Skywalker, Supply Chain Hero."

Do You Have Nifty Promotional Items You Could Share?
The Council participates in numerous career and education fairs throughout the year, often only because people working in the supply chain have volunteered time to work in the booth sharing their stories and information. Probably everyone who has ever worked at such an event knows that gadgets (and food!) attract people...and anyone that has worked in the Council's booth can report that we are certainly lacking gadgets.
If you'd like to help us draw students and job seekers to the Council's booth – and, at the same time, put your promotional item in the hands of a new audience – please contact Kim Biggar, at 905-897-6700, 1-866-616-3468 or, to discuss the possibility.

Annual Report Available Online
The Council's annual report for the fiscal year ending on March 31, 2010, is now available on our website, at

News from the Pillar Associations

Registration for courses in CITT's autumn semester has started. Courses are available in Logistics Fundamentals, Business Knowledge and Advanced Logistics, with content focused around today's complex and integrated supply chains.
The CITT Program of Study is accredited by the Canadian Supply Chain Sector Council through its National Accreditation Program. To register for a course, click here.

Purchasing Management Association of Canada
In June, PMAC officially launched its new SCMP – Supply Chain Management Professional designation, which replaces its Certified Professional Purchaser (C.P.P.) credential. Accredited members of PMAC can now begin using the SCMP designation, subject to the status of any applicable legislation in their respective jurisdictions.
“The roles of PMAC members have expanded greatly and we needed a new designation that is reflective of this shift to a profession that is more strategic and that encompasses the full spectrum of supply chain management,” said PMAC board chair Leah Bach, SCMP.
All current C.P.P.s in good standing will receive the SCMP. All current and future candidates enrolled in the Strategic Supply Chain Management Leadership Program that leads to professional accreditation will also receive the SCMP designation upon successful completion of the program.
More information about the designation change can be found on PMAC's website, at

Supply Chain & Logistics Association Canada
SCL recently entered into a partnership with Partners in Project Green, a group of businesses that have created an Eco-Business Zone around Toronto Pearson Airport. The new partnership is intended to leverage the knowledge and resources of each organization to help their respective memberships improve their economic and environmental performance.
Member companies will receive the following benefits from the partnership:
  • Reduced rates for programs and training extended to each organization’s members; and,
  • Access to each organization’s networks.

For more information, visit or

Supply Chain, Education, Technology: A Vital Triangle

By James Polley
Manager, Business and Government Training, Centre for Education & Training

With each passing year, the supply chain sector is growing and developing as it keeps up with the needs of a rapidly changing business world. How has the sector been developing, you may ask, and indeed how ought it to develop? With business moving increasingly at the speed of light, and with competitiveness becoming more and more relevant in the ever-globalizing world we live in, technology holds one of the keys to success.
Manufacturers need supplies and materials at the drop of a hat, retailers can’t keep shelves stocked quickly enough, distributors and freight companies battle for survival in trying to be the company of choice for both ends of the supply chain. We all realize the importance of each and every component of the supply chain world, from having skilled warehouse and forklift workers, to having a slick and streamlined warehousing and distribution system.
With these, among other components, in tune and in place, things can move along smoothly. But bottlenecks still crop up, cracks still appear through which both time and money can slip before it can be retrieved. So the challenge is, how do we rid ourselves of these bottlenecks and cracks, and the answer is twofold: technology and the education to obtain the best technology has to offer.
The right technology will be able to speak to all parts of a system in a common language and will ensure that all who need to hear what is spoken do indeed hear it in a timely fashion, knowing that others heard it, too. The technology should be relied upon to work the way it is supposed to. The technology that can achieve these vital goals is found in three letters: SAP.
As you may be aware, SAP has been on the cutting edge of industry solutions in the supply chain world since 1972, with regular upgrades and improvements to meet the demands of industry. It continues to gain prominence in North America, having been recognized by some of the most-progressive-thinking companies around, including Walmart, Home Depot and Loblaws.
There is still, however, a challenge facing the industry: the need for more well-trained supply chain professionals with expertise in SAP, from the hands-on end user right up to back-end programmers. Browse a listing of job ads and you’ll see the need is real. If the supply chain sector is to grow and thrive, it must meet that need through education and training.
The Centre for Education & Training and its partner, NECC, have long recognized the role of top-level technology training such as SAP in the growth and success of the Canadian supply chain sector. Going a step further, CET, owned by the Peel District School Board, is seeking ways to bring this training to young people, to foster a greater awareness of supply chain career opportunities by working with the future generation of workers to encourage their involvement in this important part of the fabric of the Canadian business world.

Visit the Council's events listing to note the dates of coming CET information sessions.

The SAP-Supply Chain Specialist course offered by the Centre for Education & Training and its partner, NECC, was recently accredited by the Council through the National Accreditation Program.

Using Others (Without, Well, “Using” Them)

By Chris Irwin, MBA
Summer can give you pause to reflect on actions and decisions of the past...and question choices you made. One important decision in addressing some of the tension of collaborative environments is whether or not to involve (or use) others in conversations. Replay a situation as if the decision depended on a coin toss: Heads, enlist an agent; Tails, go it alone.
The Case for Heads: Buffer for Cultural Differences
In stakeholder discussions with my classes and my clients, we often delve into cross-cultural dimensions that can reflect in different values and motivations. Doing my undergrad in business in the early 90s, cross-cultural management pretty much meant dealing with Japan. Now, in this country – and specifically in supply chain – you likely encounter people from different cultural upbringings several times a day.
To deal with cross-cultural issues, I always ask those with firsthand experiences to share their insight. It is safer to address some prickly stereotypes from the “inside.” This particular dimension of in-group/out-group dynamics creates an opportunity to buffer cultural disconnects (including clashing corporate cultures) by involving someone who can see both sides, and, perhaps more importantly, is seen to be able to see both sides.
Call them “agents” or buffers, due to experience of circumstance, using people in this way can go a long way to smoothing some natural tensions, as well as offering translations, including when “maybe” really means “no,” as can be the case with the Japanese culture.
The Case for Tails: Fight Your Own Fight
One of the case studies that I used this summer in my negotiation class involved a classic showdown between a beleaguered airline and its union. In a recent discussion, a student, who was sitting with me to “negotiate” a portion of the final grade, reiterated his position that management should have used a third-party mediator. The rationale being: no emotions, just facts. It really is simple, or at least was in the student’s mind.
If you have ever been “buffered” in this way, it can actually set off an entire new range of emotions that reflect frustration in not being able to make a case directly and suspicion that the “mediator” (or agent) will not accurately reflect your interests. I wonder, in retrospect, how this student would have reacted if I had appointed a third party to hear his case for an improved grade.
Many times you have to “fight your own fights,” if not for control of the situation then to establish yourself for this and future interactions. Relationships matter.
So what?
The interpersonal side of collaboration can be exceedingly complex. That said, there are some instances where the decisions are clear (e.g., work through someone or address a situation directly). Context can give you an idea, but rarely do we get certainty. Experimenting and taking chances (coin tossing?) can create situations that you can reflect upon and learn from.
Happy reflecting!
Chris Irwin helps organizations to better align by clarifying priorities and developing skills for people to discuss, rather than debate, and collaborate, rather than compete. He is on faculty at the Schulich School of Business, and in Humber’s Supply Chain program. He also teaches in PMAC’s Strategic Supply Chain Management Leadership Program. He can be reached through his website (Micro Organizational Behaviour).

Website Links


Coming Events

Centre for Education & Training, in conjunction with NECC, SAP-SCM Specialist Training Course Information Session, July 22, Mississauga, Ont.

Council of Supply Chain Management Professionals, Global Virtual Roundtable: 21st Annual "State of Logistics Report," July 22, Webinar

Georgia Tech Supply Chain & Logistics Institute, Supply Chain Management Technology, July 27 to 30, Atlanta, Georgia

American Home Furnishings Alliance, Global Supply Chain Management Conference, July 28 to 31, Myrtle Beach, SC

MicroSkills, Supply Chain Job Fair – Recruiting for positions in warehouse operations, driving, July 29, Etobicoke, Ont.

Canadian Supply Chain Sector Council, DEADLINE: Submissions due in National Accreditation Program, August 1
Centre for Education & Training, in conjunction with NECC, SAP-SCM Specialist Training Course Information Session, August 5, Mississauga, Ont.

Academy of Management, Operations Management Division, Annual Conference: Dare to Care: Passion and Compassion in Management Practice and Research, August 6 to 10, Montreal, Que.

Georgia Tech Supply Chain & Logistics Institute, Building the Lean Supply Chain Problem Solver, August 10 to 12, Atlanta, Georgia

Conference Board of Canada, Beyond Benefits: Absence and Disability Management, August 11, Webinar
National Institute of Governmental Purchasing, Inc., Annual Forum & Products Exposition, August 12 to 17, San Antonio, Texas
Canadian International Freight Forwarders Association, DEADLINE: 2010-2011 Registration for Certificate Programs, August 15

Georgia Tech Supply Chain & Logistics Institute, Logistics Performance, Cost, and Value Measures, August 17 to 20, Atlanta, Georgia
Centre for Education & Training, in conjunction with NECC, SAP-SCM Specialist Training Course Information Session, August 19, Mississauga, Ont.

Total Quality Research Foundation Canada, Canadian Quality Congress, August 23 to 25, Toronto, Ont.
Tompkins Supply Chain Consortium, Supply Chain Leadership Forum, August 30 to September 1, Dallas, Texas
U.S. Customs and Border Protection, Northern Border Highway Carrier Conference, August 31 and September 1, Niagara Falls, N.Y.
CAL-Québec, 12e Tournoi de Golf Bénéfice En Cœur, 9 septembre, Ste-Anne des Plaines, Qué.
Canadian International Freight Forwarders Association, Central Region Golf Tournament, September 14, Kettleby, Ont.

Georgia Tech Supply Chain & Logistics Institute, Building the Lean Supply Chain Professional, September 14 to 16, Atlanta, Georgia

Canadian International Freight Forwarders Association, Business Continuity Workshop, September 15, Montreal, Que.
Canadian Manufacturers & Exporters – Ontario, 16th Annual Golf invitational, September 20, Milton, Ont.

Georgia Tech Supply Chain & Logistics Institute, Reengineering Your Warehouse, September 20 and 21, Atlanta, Georgia

Canadian International Freight Forwarders Association, IATA Dangerous Goods Training
Initial: September 21 to 23, December 7 to 9
Recurrent: September 22 and 23, December 8 and 9
Radioactive: September 23, December 9
Initial: November 17 to 19
Recurrent: November 18 and 19
Radioactive: November 19
Initial: November 22 to 24
Recurrent: November 23 and 24
Radioactive: November 24
Initial: December 7 to 9
Recurrent: December 8 and 9
Radioactive: December 9
International Quality & Productivity Center, 2010 Supply Chain Management Exchange, September 22 to 24, Philadelphia, Penn.

Canadian International Freight Forwarders Association, Eastern Region Golf Tournament, September 24, Montreal, Que.
Purchasing Management Association of Canada, Eighth Annual International Symposium on Supply Chain Management, September 26 to 28, Toronto, Ont.

Council of Supply Chain Management Professionals, 2010 Annual Global Conference, September 26 to 29, Chicago, Illinois
Business Takes Action – CME Ontario, Annual Conference: Minding What Matters, September 28, Toronto, Ont.

Canadian Manufacturers & Exporters – Ontario, Global Business Exchange, September 30, Toronto, Ont.
Canadian Public Procurement Council, Forum 2010, October 3 to 6, Ottawa, Ont.
IE Canada (Canadian Association of Importers and Exporters), Customs Duty and International Trade Course
October 4 to 6
Vancouver, B.C.
November 15 to 17
Toronto, Ont.

Conference Board of Canada, HR Summit 2010: Trust, Engagement, and the Bottom Line, October 5 and 6, Toronto, Ont.

Canadian Clean Energy Conferences, Ontario Feed-In Tariff Supply Chain Forum, October 5 and 6, Toronto, Ont.

Council of Supply Chain Management Professionals, RFID Forum, October 12 and 13, Fayetteville, Arkansas

Supply Chain Council, Executive Summit – Boom & Bust: The New Realities for Supply Chain Excellence, October 13 to 15, Houston, Texas

Tennessee State University College of Business e-Business and Supply Chain Program, Supply Chain Summit – Sustainable Supply Chains: Industry-Education Partnerships, October 14 and 15, Nashville, Tennessee
Council of Supply Chain Management Professionals and Loyola University Chicago, Essentials of Logistics and Supply Chain Management, October 14 and 15, Chicago, Illinois

The Canadian Institute, Best Practices in Supply Chain Management, Procurement & Contracts, October 18 and 19, Calgary, Alta.

Canadian Council on Rehabilitation and Work, Strategies for Inclusive Employment Supporting Changing Labour Market Trends: Real Issues Real Solutions, October 18 and 19, Toronto, Ont.
APICS The Association for Operations Management, 2010 International Conference & Expo: Excellence in the New Normal, October 18 to 20, Las Vegas, Nevada
International Warehouse Logistics Association – Canadian Council, Mark the date: Annual Fall Conference, October 20, Toronto, Ont.

Canadian Supply Chain Sector Council, Board Meeting, October 20, Toronto, Ont.
Canadian International Freight Forwarders Association, Business Continuity Workshop, October 20, Toronto, Ont.

Ontario Institute of the Purchasing Management Association of Canada, Beyond 2010: The Future of SCM, October 22 and 23, Toronto, Ont.
Always up-to-date in our online event listing!

©2018 Canadian Supply Chain Sector Council
©2018 Conseil canadien sectoriel de la chaîne d'approvisionnement