CSCSC e-Newsletter

March 30, 2010

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Council News

AGM for Members: June 10
The Council's AGM will take place in Halifax on June 10. All full members of the Council are invited to attend and are eligible to vote during the proceedings, including to elect members to the Board of Directors.
Full members of the Council have achieved that status by actively participating, as associate members, in the Council's activities for at least a year. Associate members must apply to the Council to become full members once they have completed a year of involvement – on a committee or working group or in focus groups, for example.
People who were active in the Council’s work as of February 4, 2009 (when the Board approved By-law changes related to membership) were then classified as associate members (with the exception of then-current Board members, who were deemed to be full members). Those associate members who have remained active since then, as well as others who have joined and completed a year of involvement, are eligible to become full members.
To become a full member, submit a membership application form, noting your request for a change in status.

Career Focus Program: Funds Available to Supply Chain Employers for New Hires
The Council is now accepting applications from employers to receive wage-subsidy funds in the second year of its Career Focus Program. Applications for Year 2, which begins with the CSCSC’s new fiscal year on April 1, will be assessed on a first-come, first-served basis.

Funds available through the Career Focus Program are for use in hiring post-secondary graduates under the age of 30. The program benefits employers by off-setting the costs of developing the skills and experience of new employees and it offers young Canadians the opportunity to focus on the supply chain as a career choice.

The maximum subsidy for a single new hire is $12,750.
Participating in the program is extraordinarily simple. Companies with vacancies in supply chain roles should enroll in the program before hiring by completing an application form available online. Approval of applications takes just one or two days. If approved, the employer is required only to submit proof of wages paid in each pay period.

Six New Accreditations through the National Accreditation Program
Six programs from five educational institutions have been added to the growing list of supply chain offerings accredited by the Council through the National Accreditation Program. Additions in the most-recent review of submissions are:
  1. CCNB - Dieppe (Collège Communautaire du Nouveau Brunswick)
    Business Administration, Logistics and Transportation Program
  2. Champlain College St. Lambert
    Specialist in Transportation and Logistics Program
  3. Georgian College of Applied Arts and Technology
    Business Logistics Program
  4. HBI College
    Supply Chain and Inventory Management Diploma Program
  5. Wilfrid Laurier University
     BBA Supply Chain Management Concentration Program
  6. Wilfrid Laurier University
     MBA Supply Chain Management Concentration Program

Information about the NAP can be found on the Council's website, at

Monthly HR-Trends Surveys
The Council conducts a survey each month to get an up-to-date picture of the hiring, layoff and training situation in the supply chain sector and to allow for a trends analysis. Results of the questionnaire, which takes only a minute or two to complete, are made available to the powers at the Government of Canada's Sector Council Program, who find the information helpful in providing intelligence to other government departments.
If you would like to participate in the monthly surveys – and receive the results as they become available – contact Kim Biggar, at

Lifelong Learning: Progress or Complacency?

By Kevin A. Maynard, CAE
Yesterday I attended a meeting of the Toronto Private Sector Roundtable, an initiative of the Canadian Council on Learning ( The meeting highlighted a key fundamental challenge faced by many employers today, and emphasized a point that we at the CSCSC are attempting to resolve. Is there a skills shortage in Canada? If one agrees that there is, what can we do about it?
David Blunkett, former U.K. Secretary of State for Education and Employment, stated, “In a knowledge-driven economy, the continuous updating of skills and the development of lifelong learning will make the difference between success and failure, and between competitiveness and decline.” His proposition, which we support, is that lifelong learning is key to national prosperity. We might add that it is also essential to personal growth and increased workplace productivity. The Council continues to influence the development of a lifelong learning culture by:
  1. Influencing Curriculum Development – The development of National Occupational Standards that help to define work, knowledge and essential skills in our sector are a guide for the learning system. Each of the 26 occupational groupings, or NOC codes, that make up the supply chain workforce will have a unique set of learning outcomes that can guide providers as they develop courses and programs to equip people employed in our sector with the requirements defined as “must haves or needs to know” by employers in our sector.
  2. Providing Access to the Learning System – Our National Accreditation Program (NAP) will help users to access program offerings, wherever and whenever within their life that the need arises, through a simple listing in our Compendium of Offerings, or through a listing of accredited offerings that have demonstrated alignment with the standards established by our sector. Stakeholders transitioning from one organization to another or laddering up from one role to another will be able to identify gaps that they may have between a current occupation and one that they aspire to and, using the NAP, identify where they could access education and training that will bridge that gap.
Our recent HR trends analysis indicates that, in addition to hiring new staff, employers are now intending to invest in education and training for their employees. They see this as an opportunity to capitalize on one of their biggest assets, their human capital. But is it too little or too late?
A recent study by the CCL indicates that Canada’s performance lags in the provision of training days for managers and workers. In fact, in 2008, employers in Canada spent an average of $787 per employee on training, learning and development (a 40 percent decline over the past 15 years). We recognize, however, that “lifelong learning” is a shared responsibility. The CCL noted that individuals may have stepped up to the plate where employers have decreased the training dollars. Individuals are seizing responsibility for their own learning: 36 percent of working-age adults participated in job-related education or training in 2008, an increase from 30 percent in 2002. Some employers are making the effort: 59 percent of Canadian workplaces offered some form of workplace training in 2005, an increase from 54 percent in 1999. Of employees that did participate in job-related training, 91 percent had employer support, an increase from 88 percent in 2002.
Does it really matter? Some may say they do not need to learn new skills. They feel that they are competent with the skill sets that they currently have. Think again! Data collected by the CCL indicates that, on the document literacy scale (remember that document use is an essential skill that falls within all of our 26 occupational standards) 42 percent of Canadian adults – about 9 million Canadians – perform below Level 3, the internationally accepted minimum considered necessary to succeed in today’s economy. Furthermore, many of those same workers with insufficient literacy skills were overly confident about their abilities and felt literacy skills had little impact on their job or future employment prospects.
As partners in building a successful economic future for all stakeholders, employers, employees and learning-system providers must work together to ensure that the supply chain sector has the right people, when and where we need them, with requisite skills, abilities and knowledge. To access further details on the CCL’s Survey of Canadian Attitudes Towards Learning, visit

Wanted: Unpaid Work-Placement Opportunities in the GTA

Employers: Benefit from the Unpaid Work of Foreign-trained Professionals While You Provide Critical Canadian Experience
Polycultural Immigrant and Community Services is looking for Toronto-area employers in the supply chain sector that could provide unpaid work placements of eight to ten weeks for foreign-trained professionals (FTPs) who are new to Canada. These are highly skilled individuals who need Canadian work experience and references to help them land full-time jobs in their field. Employers benefit from the FTPs' knowledge and experience, and may find viable candidates for job postings without having to advertise or risk making a bad hiring decision.
The Government of Canada funds Enhanced Language Training (ELT) projects to provide integrated services to professional immigrants in Canada, including occupation-specific language training, employability assistance and the unpaid work placements.

To find out more about taking on FTPs for work placements, contact Gordana Muratovic, at 905-823-5461 or

News from the Pillar Associations

Purchasing Management Association of Canada
New Student Award for Best Canadian Supply Chain Research Paper
The Canadian Purchasing Research Foundation (CPRF), a non-profit organization established by PMAC, has launched a student award for best research paper in Canadian supply chain management. Open to Master’s and PhD students at any Canadian university who write original papers on supply chain management, the awards will honour research focused on leading-edge developments, best practices or innovation.
Three prizes will be awarded for first, second and third place of $2,000, $1,500 and $1,000, respectively. April 1 is the annual submission deadline. Papers are to be 3,000 to 5,000 words in length. Evaluation criteria include relevance and usefulness for supply chain practitioners and overall contribution to the field of practice.
Find more information about the award at

Provide Your Thoughts on Economic Immigration Applications

Citizenship and Immigration Canada (CIC) would like your views on the next set of ministerial instructions to immigration officers on which economic immigration applications are eligible for processing.
As part of the Action Plan for Faster Immigration, the instructions were introduced in 2008 as a tool to keep the backlog of applications from growing, to reduce wait times for new applications and to better match new economic applicants to Canada’s labour market needs.
Since the first instructions were issued in November 2008, CIC has been closely monitoring their impact. While progress has been achieved, changes in the labour market, the still-significant number of applicants in the backlog, and an excess of new applicants in some occupations, indicate the need for the instructions to change.
The questionnaire is an opportunity for you to identify key labour market needs, how immigration can best respond to them, and factors affecting an immigrant’s ability to succeed in Canada’s workforce. Your input will help CIC decide who will be eligible for processing as an economic immigrant.
In addition to engaging with stakeholders, CIC will be consulting with provinces and territories and the public. The next set of ministerial instructions will be published in the Canada Gazette and posted on the CIC website.
The questionnaire is available at until April 16.

Providing Solutions vs. Solving Problems

By Chris Irwin, MBA
As long as I have been active in the business world (and paying attention), “providing solutions” has been part of normal business language. This is not a measure that I endorse, but a Google search for “business solutions” garners 10 times more results than does a search for “business problems.” (For what it's worth, turns up 270 million for the former, and 300 million for the latter. Is Microsoft onto something here?)
Tom Blackwell (National Post health-care columnist) wrote recently about solutions for problems in health care and the trend to bring Toyota-like efficiency into hospital and health-care environments. The successes of this approach are clear and are often demonstrated in reduced wait times and higher throughput. These results offer a defence to such criticisms as, "You can't treat people like automobiles," because you can treat processes like processes.
One of the perspectives that Mr. Blackwell introduces is that of consultant Tim Hill, who works in the implementation of such programs. His criticism is that, as the worm turns toward “everybody's doing it,” clients may not be getting the value that they should (or, as Hill puts it, “A lot of health care facilities are getting ripped off.”). Needless to say, the eHealth initiative in Ontario has raised the level of scrutiny on consultants to the health-care industry, including perhaps myself and Mr. Hill.
Accountability for "providing solutions" has always been a tricky one for consultants and service providers. How many software executives would take payment from the efficiencies their product generates? Or how many advertising executives would link compensation to the sales impact of a campaign? With a larger understanding of shared interests, consultants can be encouraged to try to “solve the problem” rather than simply “provide the solution.” This may override the obvious tension of the pay-the-least vs. charge-the-most divide. Again, both sides need to be reasonable.
The bigger challenge is where “the problem” stretches beyond the area of the organization that hired the consultants. The natural temptation for any service provider is to give the client "what they want," which may not be the solution they need. To use Mr. Hill’s example, the hospital may get the rigour of Lean processes (that they asked for!), but some important underlying issues remain unsolved.
Managing the tension of collaboration is possible when there is an understanding of the shared interests. This likely means that: (1) the customer is not always right; and (2) for consultants, there are no one-size-fits-all solutions… but we all knew that already.
Chris Irwin helps organizations to better align by clarifying priorities and developing skills for people to discuss, rather than debate, and collaborate, rather than compete. He is on faculty at the Schulich School of Business, and in Humber’s Supply Chain program. He also teaches in PMAC’s Strategic Supply Chain Management Leadership Program. He can be reached through his website (Micro Organizational Behaviour).

Website Links


Coming Events

Events in the Spotlight

International Warehouse Logistics Association – Canadian Council
HST Implications for 3PL and Warehouse Undertakings
April 21 – Woodbridge, Ontario
Harmonized Sales Tax (HST) is coming in B.C. and Ontario effective July 1. In some cases, suppliers of taxable goods and services will be required to start collecting this HST as soon as May 1. This luncheon session will focus on the implications of HST to the business of logistics and warehousing. The session will look at the HST from three perspectives that have implications to your business: costs, customers and compliance. This will be a great opportunity to ask your questions. Speaker Danny Cisterna is a partner with the Indirect Tax Group of Deloitte & Touche LLP.
To register, call 416-726-0597.
Supply Chain & Logistics Association Canada and Canadian Industrial Transportation Association
Leading the Logistics of Change, featuring the Transpo 2010 Exhibition
May 4 and 5 – Toronto, Ontario
With 55 industry experts, seven keynote sessions, nine themed tracks and three workshops, this second joint annual conference and trade show presented by SCL and CITA seeks to address the unique business landscape as we move towards economic recovery. How should companies strategically position themselves to emerge at the forefront of competitive success? Join other business leaders as SCL and CITA facilitate the exchange of ideas about how organizations can innovate for sustainable growth.

Running parallel to the conference sessions, Transpo will showcase products and services to provide delegates with information and insights to meet the challenges of change.

A delegation of 20 senior logistics executives from the China Federation of Logistics & Purchasing will attend the conference. Attendees are invited to meet those delegates in one-on-one meetings with an interpreter. As SCL plans its second delegation to China in late 2010, this is an ideal way to start forging relationships.

The conference is eligible for maintenance of professional designations with CIFFA, CITT and The Logistics Institute.
Forum for International Trade Training
13th National Conference: Connections for Global Business
June 2 and 3 – Ottawa, Ontario
With industry-spanning information, this forum will give you the chance to make the connections to launch, grow or extend your international business activities. Meet with educational partners and trade professionals from across the international business community to discuss, debate and learn about the current and future environment of international trade.

For more information and to register, visit the conference website.

Other Coming Events
Canadian Association of Importers and Exporters (IE Canada), Canada's eManifest is Coming! Will You be Ready? ACI eManifest Preparation and Compliance Workshop
March 31: Markham, Ont.
April 1: Cambridge, Ont.
April 7: Winnipeg, Man.
April 8: Edmonton, Alta.
April 9: Vancouver, B.C.
Canadian International Freight Forwarders Association, Cargo Security Coordinator Training, Webinars
Initial: April 1, June 10
Recurrent: June 8

Council of Supply Chain Management Professionals – Toronto Chapter, 2010-2011 "State of Logistics" Address, April 6, Toronto, Ont.
Council of Supply Chain Management Professionals, Aligning SC Operations to Achieve Financial Goals, April 7, Webinar
Shipping Federation of Canada, Annual Conference: Economic Prospects for the Shipping Industry: 2010 and Beyond, April 8, Montreal, Que.

Canadian International Freight Forwarders Association, International Trade Workshops
April 13
Letters of Credit (AM); Incoterms (PM)
April 14
Export Reporting (AM); Cargo Insurance (PM)
June 17
Export Reporting (AM); Risks Forwarders Face (PM)
Supply Chain & Logistics Association Canada – S.W. Ontario Chapter, Strategies for Identifying Real Estate and Financing Opportunities in Today's Market, April 14, Hamilton, Ont.
Women in Logistics – B.C. Chapter, A Success Story – From Shop Floor to the Board Room, April 15, Burnaby, B.C.
Canadian Association of Importers and Exporters (IE Canada), 19th Annual Emerging Issues in Customs Conference, April 19 to 21, Toronto, Ont.
Canadian International Freight Forwarders Association, IATA Dangerous Goods Training
Initial (in English): April 20 to 22
Recurrent (in English): April 21 and 22
Radioactive (in English): April 22
: April 27 to 29, June 15 to 17
Recurrent: April 28 and 29, June 16 and 17
Radioactive: April 29, June 17
International Warehouse Logistics Association – Canadian Council, HST Implications for 3PL and Warehouse Undertakings, April 21, Woodbridge, Ont.
Export Controls Division of Foreign Affairs and International Trade Canada, Domestic and Export Controls Seminars, April 22, Toronto, Ont.
Aboriginal Human Resource Council, Inclusion Works '10: Voices of Change (Canada's biggest Aboriginal employment and HR event with national recruitment fair), April 27 to 29, Toronto, Ont.
Supply Chain & Logistics Association Canada – Calgary Chapter, The Benefits of Incorporating Work Experience Students Into Your Business, April 28, Calgary, Alta.
Canadian Materials Handling & Distribution Society, 13th Annual B.C. Championship Forklift Rally, May 1, Surrey, B.C.
International Federation of Warehouse Logistics Associations, 2010 Annual Convention: Elevate Your Global Business Through Your IFWLA Partners & Colleagues, May 2 to 5, Vancouver, B.C.
Association of International Customs and Border Agencies, ACI eManifest Business Walk Thru & ACI eManifest Portal Seminar
May 3: Niagara Falls, Ont.
May 4: Toronto, Ont.
Supply Chain & Logistics Association Canada and Canadian Industrial Transportation Association, 43rd Annual Conference: Leading the Logistics of Change – featuring the TRANSPO 2010 Trade Show, May 4 and 5, Toronto, Ont.
Canadian Occupational Safety and Manufacturing Automation magazines, Machine Automation Safety Congress 2010, part of the Partners in Prevention Ontario Health & Safety Conference & Trade Show, May 4 and 5, Mississauga, Ont.
Excellence in Manufacturing Consortium, Advantage through Excellence: Building the Case for Manufacturing in Canada, May 10 to 12, Hamilton, Ont.
Healthcare Supply Chain Network, National Healthcare Supply Chain Conference, May 16 to 18, Toronto, Ont.
Council of Supply Chain Management Professionals, RFID: A Retailer's Story, May 19, Webinar
Canadian Association of Importers and Exporters (IE Canada), Transfer Pricing Forum 2010, May 19 and 20, Toronto, Ont.
Canadian Transportation & Research Forum, Annual Conference – Transportation and Logistics Trends and Policies: Successes and Failures, May 30 to June 2, Toronto, Ont.
Purchasing Management Association of Canada, 85th Annual National Conference: Winds of Change, June 9 to 11, Regina, Sask.
Council of Supply Chain Management Professionals, 2010 Annual Global Conference, September 26 to 29, Chicago, Illinois
Canadian Public Procurement Council, Forum 2010, October 3 to 6, Ottawa, Ont.

APICS The Association for Operations Management, 2010 International Conference & Expo: Excellence in the New Normal, October 17 to 19, Nashville, Tennessee
Always up-to-date in our online event listing!

©2018 Canadian Supply Chain Sector Council
©2018 Conseil canadien sectoriel de la chaîne d'approvisionnement