CSCSC e-Newsletter

September 30, 2009

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Council News

The National Accreditation Program (NAP): A Perspective
By Kevin A. Maynard, CAE

Over the last year, the Council has been developing the required pieces to launch an accreditation program that responds to issues detailed in the HR Study published in 2005. This process has involved the development of a proposal, funding from HRSDC, the establishment of a Working Group to lead the project, and the appointment of the Canadian Standards Association (CSA) to develop the standards and lead the process. After months of very hard work – and a great deal of input from our stakeholders – we are well on our way.

The process has not been easy! Even the project's formal name was found to be problematic. The NAP is formally part of Phase II of the Education and Certification Project, a real misnomer, as neither the NAP nor any part of the project has anything to do with the Council certifying anyone or anything. It is about accreditation of programs and courses offered by learning-system providers; it is not about certification. Chalk that early lesson up to experience.

There have been other lessons learned. The process to develop the standards used to guide our process has had the input of a very broad range of stakeholders. We have learned much from this process, particularly from users that we expect to reference accredited programs. Within every community that we met with, the usefulness of this process resonated. Users want a process, and ultimately a tool, that can help them identify education and training options, and they feel that the NAP will help them in that selection process.

We have also had a great deal of feedback from the first cohort of providers submitting their programs for review. This group slugged along with us as we continually refined the online submission tool, and experienced the challenge of aligning the process document to submission questions in a live environment. Special thanks to our initial wave of submitters for their patience, cooperation and investment in the sector. We could not have initiated this important step without your support.

And finally, we held the first meeting of the Accreditation Review Panel (ARP) in September. During the two-day meeting, the ARP reviewed the process, policies for awarding accreditation and the online tool, and began the review of submissions received to date. This particular step has required more time and reflection than will likely be the case in subsequent review meetings. As part of this wave, the ARP has asked for a short review period to clarify responses in a number of submissions. A recommendation report for all submissions will be reviewed shortly by the ARP and, following an electronic ballet process, our first batch of decisions will be released, likely within three weeks.

From a strategic perspective, this initiative will reflect an enhanced role for the Council, having us go beyond providing information to influencing HR practices in the sector. We want to acknowledge that the rollout of this project, as with almost any initiative, will not be without bumps; however, with the support and cooperation of all, we will provide a service of benefit to all. Watch for an announcement shortly on the results of the ARP decision, and for an invitation to submit for future waves of reviews!

Career Focus Program: Funds for Wage Subsidies
If you'd like to hire new employees in your supply chain operations but have limited funds to do so, the Council might be able to help through our Career Focus Program, which makes funds available for wage subsidies for eligible candidates.
This news has been well-received by employers in the supply chain sector, particularly given the tough economy we've had to deal with in recent months. Supporters say the following:
"I believe that this program is a major step forward, as it recognizes and supports the growth of emerging talent in the logistics industry. This program demonstrates that government sees the supply chain sector as vital to our long-term success as a country, and the unlimited growth potential for anyone wanting to make a career in our chosen field."   
Dwayne Hihn
President, Paltainer & Multimodal Logistics
Part of the Manitoulin Group of Companies
"The Canadian Supply Chain Sector Council’s Career Focus wage-subsidy program provides our supply chain graduates with a head start. By providing cash incentives to employers during this financial downturn, the Council makes it possible for our graduates to prove themselves while gaining real work experience."

Susan Krausz
Associate Dean, Applied Technology
Humber Institute of Technology and Advanced Learning
Learn about the Career Focus Program at or by contacting Project Manager Sheryl Keenan, at

Recruitment and Retention Project: Need Footage for Video Production
The Canadian Supply Chain Sector Council is undertaking a major marketing and communications project designed to proactively address recruitment and retention issues in the supply chain sector, and is looking to you to help us find great stock footage.
The key component of this project will be a three-minute, high-energy video to showcase the importance of the supply chain in the lives of Canadians and in the economy of the nation. This video will acquaint viewers with career opportunities within the sector by focusing on the human resources aspect – the people who bring the supply chain to life.
Once completed, the video will be made available to all our partners and friends to use in career-awareness, recruiting and retention efforts. The video will clearly show the incredible range of people and professions within the supply chain.
By contributing video footage to this project, our partners and friends will guarantee that it has an added depth and quality that will, in the final analysis, benefit all of us, whether shown on line, in an employee-training opportunity, or at a career fair.

New Speakers Bureau for the Supply Chain
The Council now has a speakers bureau to provide information about people who are willing and able to present on supply chain and Council-specific topics.
If you're looking for a speaker or if you'd like to join the speakers bureau, visit to get more information.

Education/Sector Council Partnership Results in Exceptional Opportunity for Students
Up to 2,000 delegates from around the world will attend the international conference of APICS The Association for Operations Management in Toronto from October 4 to 6. Twenty-five to thirty students from Etobicoke’s Lakeshore Collegiate Institute (LCI) will be among those delegates on Monday, October 5.
The Canadian Supply Chain Sector Council (the CSCSC), of which APICS is a pillar member, is partnered with LCI through the Education/Sector Council Partnership Program of The Alliance of Sector Councils and the Toronto District School Board. Through this relationship, the CSCSC is working with LCI to engage students in learning about supply chains and supply chain careers. Teachers and administrators at LCI have expressed interest in opportunities for activities and events including job-shadowing, mentoring, experiential learning, worksite visits, career fairs and more. This partnership is part of a pilot project that is intended to lead to the development of similar collaborations across Canada.
The Canadian supply chain sector faces an expected vacancy rate of more than 80,000 jobs a year due to retirements and turnover, in addition to anticipated growth in new jobs. In coming years, the sector’s employers will need to compete for scarce human resources with other, equally motivated employers. Attracting young people to the sector is becoming increasingly necessary.
In providing one-day conference passes to LCI students and teachers, APICS is enabling students to “meet with supply chain and operations-management professionals to discuss the various positions they hold, the educational expectations for these positions, and what a typical work day is like,” says Emanuele Nasello, Curriculum Leader of Cooperative Education & Business Studies at LCI. Mr. Nasello is enthusiastic about the “wonderful career-awareness opportunity for [LCI] students” provided by APICS, saying that the school is “honoured to be invited” to the event.
LCI students attending the conference will participate in workshop sessions during the morning, on topics that include global supply chains, basics of operations management and Lean operations. After lunch, they’ll join the World Café, a forum for discussion on the future of the supply chain profession. Students will have class work before and after the conference related to event topics.
Participation in the conference is being provided to LCI free of charge.

What Multinational Organizations Look For in Their SME Suppliers

The Conference Board of Canada released in September a report on the benefits and challenges for small and medium-sized enterprises in partnering with large multinational corporations. The report, “Small Companies, Big Connections: The Benefits and Challenges for SMEs in Working With MNCs,” by Tim Krywulak and Vadim Kukushkin, examines strategies for expanding and enhancing value-chain connections between SME suppliers and their MNC partners.
Experienced SME suppliers cite the main benefits of working with MNCs as increased revenues, enhanced corporate reputation, improved financial stability, expanded markets and greater economies of scale. However, challenges for SME suppliers can also include increased bureaucracy, difficulties in establishing trust, and managing a heavy reliance on a few large customers.
Find the report and related research on the Conference Board website.

Does Old-fashioned Fit with New-tech?

By Chris Irwin, MBA

The realm of perceptions is full of blurry lines. Where, for example, does “young and energetic” turn into “cocky?” On the flip side sits “wise” versus “old and out of touch.” I always feel old writing about what “young people” can do to improve their effectiveness in engaging different stakeholder groups, especially through technology. Engaging through technology is pertinent to anyone in business and is part of supply chain effectiveness.

Full disclosure: I was born in 1971; as an instructor in the MBA program at Schulich Business School, as well as in the Supply Chain program at Humber College, I interact with young people (and the young at heart) on a weekly basis. My client and partners tend more to the Boomer side of the spectrum.
In a September 22 column in the Financial Post (“Is it time to kill the company newsletter?”), Carolyn Ray suggests that a generation gap exists between old-tech Boomers and all-tech Millennials in the adoption of social-media tools within organizations. One of the big challenges, according to Ms. Ray, is that managers do not want to engage in dialogue. I suggest that the significant responsibility to foster dialogue sits with the younger side in this conversation.
I am not sure that the younger set “gets” the importance of courtesy and diplomacy that their older colleagues and managers place on written communications, especially in the absence of a strong relationship to buffer direct criticism. I had an example of such behaviour in one of my classes. Early one semester, a student wrote me a quipped attack on a core theory and used Mariah Carey as a case in point. We had a “dialogue” with short exchanges, and I know that I allowed the back-and-forth to continue longer than a senior exec would have. (Teaching in a business school is not the same as running things!) I am not sure the student appreciated the impression created.
Much of the discussion around generational differences points to how younger people behave differently (or business is changing) and we older people have to get used to it. I agree with that to an extent; we are all time starved, and technology can provide very quick communication. That said, a bit of old-fashioned respect and courtesy can help such communication to be more effective.
For respect and courtesy to come across in email, the writer can add such things as “Dear so-and-so” and “Sincerely,” although I suggest it is more about taking the time to think through what you want to say. Writing can embolden. This is great if an idea emerges that would not come up in a large meeting. The effect is diminished for half-baked suggestions and criticisms.
Collaboration in the workplace is essential. Managers and leaders who do not engage in the dialogue will find themselves dangerously outside of it. The success of workplace collaboration, and the success of organizations, can come from savvy youngsters who woo the change with old-fashioned manners, and the courageous oldsters who are open to dialogue, no matter what the medium.
Chris Irwin works with organizations undergoing change to reduce interpersonal noise in cross-functional and stakeholder communications. He is on faculty at the Schulich School of Business, and in Humber’s Supply Chain program. He also teaches in PMAC’s Strategic Supply Chain Management Leadership Program. He blogs on related issues at (Micro Organizational Behaviour) and can be reached through that website.

Website Links


Congratulations! Darren Christle, winner of the 2009 CITT Award of Excellence. Darren was chosen by his peers because of his strong commitment to the logistics profession and to CITT. He is the Executive Director of the Motor Carrier Division of the Manitoba Department of Infrastructure and Transportation. He serves on the Board of Directors of the CSCSC as Vice Chair of Finance.

News from the Sector's Pillar Associations

Purchasing Management Association of Canada
The Seventh Annual International Symposium on Supply Chain Management takes place at The Grand Hotel & Suites in Toronto from October 28 to 30. The theme of this year's event is “Managing Global Supply Chain Networks in Uncertain Times.”
Learn the trends that are changing your profession from top experts at a unique event that brings together supply chain management researchers and practitioners from Canada and around the world.
This event is co-presented by PMAC and McMaster University eBusiness Research Centre (MeRC) of the DeGroote School of Business, and chaired by Vinod Kumar of the Sprott School of Business of Carleton University.
Do not miss out on this exceptional opportunity. Register now!
Questions? Contact Amanda Cormier, PMAC's Events Manager, at, 416-977-7111 or 1-888-799-0877.

Coming Events

Event in the Spotlight
The Canadian Society for Training and Development and the International Federation of Training and Development Organisations Ltd.
World Conference and Trade Show, October 19 to 23
Toronto, Ontario
An educational program offering a host of options including keynote sessions, Research to Practice Day, The Thought Leaders Series, and over 35 concurrent sessions, one of which, "Canadian Sector Councils: Examples of Best Practice," features a panel of three speakers, including the CSCSC's Kevin Maynard.
Contact to receive a free pass to the trade show.

Trade Show Hours:
October 20: 5:30 to 7:30
October 21: 10:00 to 6:00
October 22: 9:30 to 2:00

Other Coming Events
APICS – The Association for Operations Management, 2009 International Conference & Expo, October 4 to 6, Toronto, Ont.
Canada Border Services Agency, Import/Export Information Fair, October 6, Scarborough, Ont.
Brantford Economic Development & Tourism, Exporting to the United States (U.S. Customs Documentation Seminar), October 6, Brantford, Ont.
Canadian International Freight Forwarders Association, Air Dangerous Goods training Vancouver: October 6 to 8
Edmonton: October 27 to 29
Toronto: November 3 to 5
Calgary: November 17 to 19
Canadian International Freight Forwarders Association, International Trade Workshops, October 6 and 7, Toronto, Ont.; November 3 and 4, Montreal, Que.
University of Manitoba Transport Institute, 2nd Manitoba Outlook on Transportation, October 7, Winnipeg, Man.
Export Development Canada, Doing Business in Trying Times, October 7, Virtual Summit
London Economic Development Corporation, Exporting to the United States (U.S. Customs Documentation Seminar), October 7, London, Ont.
International Warehouse Logistics Association – Canada, 3PL Excellence: Lean, Mean and Green, October 14, Toronto, Ont.
Saskatchewan Institute of PMAC, Strategic Capital Equipment Procurement Seminar, October 14, Regina, Sask.
Purchasing Management Association of Canada, Evaluating Your Suppliers: Practical Approaches to Getting Results, October 15, Webinar
Women In Logistics – British Columbia, How to Weave Sustainability into your Purchasing Practices, October 15, Burnaby, B.C.
University of Manitoba Transport Institute and the Humanitarian Logistics and Supply Chain Research Institute (Helsinki, Finland), Humanitarian Logistics: Relationship Building in Relief Supply Chains, October 15 and 16, Ottawa, Ont.
Supply Chain & Logistics Association Canada, Green Supply Chain Management: The Path to Profitability, October 16, Halifax, N.S.
Transportation Association of Canada, 2009 Annual Conference & Exhibition: Transportation in a Climate of Change, October 18 to 21, Vancouver, B.C.

IE Canada, 78th Annual Conference & Trade Show: Best Practices in Global Trade and Customs, October 19 to 21, Toronto, Ont.
Supply Chain & Logistics Association Canada – Quebec (CAL Québec), 9e colloque logistique, October 21 and 22, Montreal, Que.
Ontario Institute of PMAC, Supply Chain... Capital Decisions, October 23 and 24, Ottawa, Ont.
Canadian Public Procurement Council, Forum and Products Expo, October 31 to November 4, Victoria, B.C.
The Van Horne Institute, Current Advances in Transportation Engineering and Planning: A Certificate Short Course, October 30 and 31, Calgary, Alta.
CITT, Reposition 2009, November 4 to 6, Niagara-on-the-Lake, Ont.
Supply Chain & Logistics Association Canada, Technology Tour: How Do You Measure Up?
le 5 novembre : Montréal, Qué.
November 10: Toronto, Ont.
November 12: Burlington, Ont.
November 17: Vancouver, B.C.
November 18: Calgary, Alta.
November 19: Winnipeg, Man.
Saskatchewan Institute of PMAC, Communication & Relational Skills Workshop, November 5 to 7, Regina, Sask.

Council of Supply Chain Management Professionals, RFID Business Value, November 18, Webinar
Saskatchewan Institute of PMAC, Competitive Bidding, Contract Preparation & Contract Management Seminar, November 18 and 19, Regina, Sask.

IE Canada, Customs Duty and International Trade, November 23 to 25, Toronto, Ont.

University of Manitoba Transport Institute and WESTAC, 14th Annual Fields on Wheels Conference, November 25, Winnipeg, Man.

Purchasing Management Association of Canada, Procurement Law Update: Mitigating Risk for Your Organization, November 30, Webinar

Conference Board of Canada, Workplace Diversity and Inclusiveness 2009, December 2 and 3, Toronto, Ont.

Saskatchewan Institute of PMAC, International Business & Multi-Cultural Skills Workshop, December 2 and 3, Saskatoon, Sask.
Always up to date in our online event listing!

©2018 Canadian Supply Chain Sector Council
©2018 Conseil canadien sectoriel de la chaîne d'approvisionnement