CSCSC e-Newsletter

July 30, 2008

CSCSC e-Newsletter Header Image

Council News

New Link to Supply Chain Terminology on CSCSC Website
If you need help figuring out how "inventory carrying costs" are calculated or what exactly CPFR is, the Industry Canada logistics-definitions list, now accessible from the Council's "What is a Supply Chain?" webpage, will likely be helpful to you.
Volunteers Needed
The Council currently needs a lot of manpower for project working groups, to lead projects in education/certification standards development, occupational standards, labour market information, education/industry partnership and HR-tool development. We're also looking for people with relevant expertise to join the Council's Marketing and Communications Committee. If you want to get involved, contact
Montreal and Toronto Education/Job Fairs
The Council has a booth at the Toronto National Job Fair, on September 30 and October 1, and at the Montreal Education Fair, from October 15 to 18. Booth manning at these events is hard work – more than 25,000 visitors are expected in Montreal, and over 10,000 in Toronto – so the Council happily accepts any help that's offered!
The Toronto National Job Fair attracts job seekers, while the Montreal Education Fair is primarily for high-school students and their parents.
The sector's pillar associations support the Council by providing volunteers to work at these events. If you are also interested in helping, please contact

So What?

By Kevin A. Maynard, Executive Director
"So what?" is often heard when an announcement is made about an impending event or government initiative. Even in families, children often want to know about the impact of their actions on their daily routines. At school, they want to learn about the consequences of their actions.
In terms of the Council, people often ask me the "So what?" question. They want to learn about the impact of the Council on the profession, their work and their businesses. As in any work, the value proposition is the deal maker or breaker for stakeholder engagement.
So, what is the value proposition that we offer? As we found in the Strategic Human Resources Study of the Supply Chain Sector, completed in October 2005, the sector was in desperate need of a common voice and a collaborative meeting space to address the many issues facing our sector. Primarily then, the Council is that forum for identifying and dealing with common human-resource issues affecting our labour market.
Together, we have been developing a strategy to impact on over 26 action items. This work has been guided by our Board of Directors, with representatives of some of the major professional associations in our sector (which we refer to as "pillar associations"), some major employers, educators and representatives of various levels of government. This Board works through several standing committees, including an Executive Committee, Marketing and Communications Committee, Strategic Planning Committee, Associations/Membership Committee and Research Committee. For more information on the Board and its committees, please visit the Board of Directors and Committees pages of our website.
This past June, at our second Annual General Meeting, the Council elected its second slate of Directors. Each of these individuals has seen the value of the Council and is committed to assisting the development of the supply chain profession in Canada. Among the Directors elected in June are the following individuals, each representing one of the pillar associations:
  • Darren Christle, Manitoba Infrastructure and Transportation – representative of CITT
  • Jim Hudson,  Kohl & Frisch Limited – representative of Supply Chain & Logistics Association Canada
  • Craig McKay, Rutherford Global Logistics/Adanac International Forwarders – representative of Canadian International Freight Forwarders Association
  • Hervé Pilon, Cégep André Laurendeau – representative of Association of Canadian Community Colleges 
  • Kenneth Rawson, Supply Management Group Inc. – representative of Purchasing Management Association of Canada
  • Pam Somers, APICS – The Association for Operations Management – representative of APICS

These Directors each play a unique role. They strive to balance the needs of the associations they represent with the more-general issues faced by the Council. They provide a perspective on strategies developed by the Council, and act as a litmus test, so to speak, on the concepts for projects that are developed to impact on those strategies. At a high level, they ensure that there is a balanced and collaborative approach to the work undertaken by the Council. At a more-tactical level, they assist in communicating, at times on an operational basis, between the Council and its stakeholders (employers, professional associations, educational institutions, employees and governments).

Now comes the "so what?". On a routine basis, many of these Directors present to their respective associations on the work of the Council and the impact of our activities on the organizations and their memberships. Such presentations present an opportunity for dialogue and feedback useful to all parties. Often, a strategic initiative considered by the Council can be given a higher priority for action as a result of discussion at an association meeting. As well, work undertaken by one or more associations can be leveraged using the collaborative model that is the Council.
If you are interested in learning more about the role of your representative on the CSCSC Board, please contact either the Director listed for your organization or your association directly by linking to its site from the "Pillar Associations" section of our homepage. Or, if you belong to a chapter or affiliate of a pillar association, and would like to learn more about the Council's work or participate as a focus group on one of our projects (a great opportunity to have a complete value-filled agenda for one of your meetings), please contact Beverly Myers, Program Manager, at

Settlement and Immigrant-serving Agencies: An Alternative Source for Recruitment

Like all sectors in the Canadian economy, the supply chain sector is experiencing the painful effects of a double-edged sword: there are not enough people to replace workers who are leaving our workplaces due to retirement, and, of those people left to fill the gaps, few have the right skill sets, competencies or knowledge to replace those that are departing.
Most firms turn for help to the faithful standbys: recruitment firms, temporary-help agencies, executive-search firms, help-wanted advertisements, and job fairs at colleges and universities. Positive results for employers can certainly be achieved through these modes of recruitment, due in part to the high calibre of many of the services provided by specialty firms in this area.
But, there are some alternatives to consider. In most urban areas in Canada, there are well-established networks of settlement agencies and local organizations serving internationally trained individuals (ITIs).
These organizations provide valuable services to their clients, assisting newcomers in becoming job-ready (through résumé preparation, development of interview skills and job-search techniques, for example) and workplace-ready (with foreign-credential recognition, workplace-language preparation, English as a second language (ESL) training, and testing for Canadian language benchmarks).
In many instances, these locally based organizations also offer services to employers through individuals called "Job Developers." These people work to bring their clients together with prospective employers.
The supply chain sector is positioned to provide unique opportunities to both the clients of these agencies and employers. We in supply chain need experienced workers with an understanding of the complexity of global business practice. Newcomers are looking for an opportunity to put their skills to work.
For more information on this source of employees for your firm, visit, or call the Council and ask about the MicroSkills project or for a referral to an agency in your community.


Beyond Simply Reporting Success

Good (Even Great) Results Still Need Sizzle
By Chris Irwin, MBA
I recently met with the CEO of an organization that was in the midst of a process improvement initiative. Like many consultants, I am rarely in conversations where everything is perfect: few people talk to consultants for fun!
The project was into its second phase and was proceeding swimmingly. All timelines were maintained, with results better than expected. Before long, we got to the heart of the issue: the successes were not being broadcast effectively, which, my client suspected, was the reason for a lackadaisical air around the entire initiative. Of course, there were regular project-team presentations to the wider group on results and learnings, but the true success of the little wins along the way was not getting across.
To those of us who are familiar with “selling the sizzle, not the steak,” think about a prime cut of meat – beautifully cooked – in a Tupperware container at the back of the fridge. And there are plenty of them back there!
From experience, I know that considerable effort goes into organizing the kick-off sessions for big change initiatives, and that a key objective is to “get people excited” about their projects. Leadership-team members, internal experts or third-party consultants who speak at these events are careful (one hopes) to prep both message and delivery for optimal results. Rick Spence, who provides advice to small businesses in the Financial Post, prepared a quick list of dos and don’ts for “delivery” (aka: public speaking). The list is good, but will likely be familiar to anyone who has waded into the waters of being a better speaker/presenter.
I find it noteworthy that numbers one and two on the list are “tell stories” and “tell your own stories.” The thinking is that stories relax speakers (it’s not a script to memorize, it’s a story to tell), and the “your own” part of it brings credibility and sincerity to the mix. The perceived absence of the latter qualities, I would suggest, puts the “nay” in those naysayers who can try to quell the excitement that a successful kick-off creates, and give rise to the lackadaisical air.
In our situation, the “presenters” are relaying the results of projects (i.e., stories), with which they were directly involved (i.e., their stories). So where’s the gap?
I spotted two: (1) those involved do not realize the importance of “communicating the success” and not just “presenting the information;” and (2) those with the stories to tell have little experience and understanding of how to present information.
If Gap #1 is beneath the radar screen of senior management, someone needs to help them “get” that the necessary cultural shift for any change initiative does not come from good – even great – results alone. In my earlier anecdote, my client was keenly aware of this gap, but I doubt he is in a vast majority. Fixes for Gap #2 can take many flavours, from the school of hard knocks (forced experience?) to random pop quizzes on Mr. Spence’s list (forced understanding?).
The most effective means for unlocking the potential in these communication opportunities will do two things: (1) involve those at senior levels of the organization, and (2) provide the required resources for the “presenters” to succeed, namely time (to prepare and practice) and expertise (internal or external, to coach on delivery). This may require some financial resource outlay (investment), whose return will come in the form of a steak that brings adequate sizzles.
Chris Irwin brings value in enabling effective interpersonal communication in sectors that are undergoing change. He helps to reduce interpersonal noise in organizations facing challenges from globalization, technology communications and workforce diversity, including generational differences. He blogs on related issues at (Micro Organizational Behaviour) and can be reached through that website.

Report Card on Canada

The Conference Board of Canada website, How Canada Performs 2008: A Report Card on Canada, dispels myths about Canada's socio-economic performance. As Anne Golden, President and Chief Executive Officer of the Conference Board, notes, "Canada is losing ground to other countries that are better at exploiting their own advantages." She goes on to say, "At the crux of our lagging performance is our failure to innovate."

How Canada Performs compares 17 countries that enjoy some of the highest standards of living in the world. In five of the six broad categories assessed, Canada’s performance ranks in the bottom half of countries.

How About...

...linking to the Council's website from your organization's website? The site is full of news, supply chain and Council information, and all kinds of resources that make it a useful link from any supply chain website. A logo is available upon request, by contacting

Website Links


Bon Appétit!

Enter Our Draw for a Gift Certificate
We're looking for feedback on the Council's newsletters. Take the time to answer the following questions and we'll gladly put your name into our draw for a $25 gift certificate redeemable at Swiss Chalet, Second Cup, Montana's, Kelsey's, Harvey's and Milestones. One winner will be chosen from submissions provided by 5:00 pm EDT on August 15. Email answers to
  1. Does the newsletter's content interest you? If not, why not? If yes, what in particular do you like?
  2. What kinds of topics would you like to see included in the newsletter?
  3. Do you like the newsletter's format?
Thanks to Trans-Logic Executive Search Group for providing the gift certificate!

Can You Help?

Master's in Management Diploma Internship Program
The Centre for Career Education of the University of Windsor is seeking internship opportunities for graduates of its Master's in Management program. Most students currently in the program are international students from China who possess excellent academic credentials and varied overseas work experiences, in business management, financial management, international trade, marketing, manufacturing, information technology and logistics. An internship would provide these students with much-sought-after Canadian work experience, which they can use to complement their degree.
The Master's in Management training program consists of two primary streams:
  • International accounting and finance, which prepares students for leadership positions in accounting and finance.
  • Manufacturing management, which prepares students for leadership positions in general manufacturing and in the automotive-manufacturing industry.
Internship Program Proposal
Internships should be full-time positions lasting a minimum of eight months and a maximum of 12 months. Internship positions do not have to be directly related to the degree program, but could be offered in a similar occupation or an occupation that requires similar skills.
There are currently 52 students enrolled in the Master's in Management program. The Centre for Career Education has pre-screened, evaluated and selected five candidates for the Internship program, based upon their:
  • Current academic work
  • Course-instructor observations
  • Previous academic education
  • Previous work experience
  • Language skills
  • Employment-readiness skills
Wages are to be negotiated between the employer and the student. The Master's in Management students have overseas experience in their career fields, but no Canadian work experience. These students understand that, as interns, they will be offered lower-than-normal wages, which they're willing to accept in order to gain Canadian work experience and on-the-job training. They also understand that their wages will be commensurate with their experience and increasing levels of responsibility.
All students possess Canadian work permits. They have completed their exams and are now available for employment. All students are prepared and willing to relocate anywhere in Canada.
If you are interested in developing an internship position, or if you have any questions about the program, contact Michael Gerenda, Career Development Coordinator at the Centre for Career Education, University of Windsor: 519-253-3000, ext. 3554,
The 2008 PMAC, Purchasing b2b/MM&D Supply Chain Salary Survey
The Purchasing Management Association of Canada (PMAC), MM&D and Purchasing b2b are currently conducting an online salary survey. Your confidential responses will help them gauge the salaries and satisfaction levels across Canada of those employed in supply chain management. Aggregated findings will be reported in the October issues of MM&D and Purchasing b2b, and on PMAC's website.
Everyone who completes the survey will be entered into a draw for a digital picture frame.
Click here to participate. The deadline is August 1.

Coming Events

Council of Supply Chain Management Professionals, Annual Global Conference 2008, October 5 to 8, Denver, Colorado
Canadian International Freight Forwarders Association and Export Development Canada, EDC Breakfast Information Sessions
Vancouver: October 6
Toronto: October 21
Montreal: November 26
Supply Chain & Logistics Association Canada, 8 Wing/CFB Trenton Base Tour, October 7, Trenton, Ont.
Montreal (English)
initial: October 7 to 9, November 11 to 13; recurrent: October 8 and 9, November 12 and 13
initial: October 8 to 10; recurrent: October 9 and 10
initial: October 21 to 23; recurrent: October 22 and 23
initial: November 18 to 20; recurrent: November 19 and 20
initial: November 18 to 20; recurrent: November 19 and 20
Montreal (French)
initial: November 18 to 20; recurrent: November 19 and 20

CITT – Toronto Area Council, Speakers Forum: Canadian Supply Chain Success Stories, October 8, 2008, Mississauga, Ont.
initial: October 8; recurrent: October 9
initial: October 22; recurrent: October 23
Supply Chain & Logistics Association Canada, Partners in Project Green: A Pearson Eco-Business Zone, October 15, Mississauga, Ont.
PMAC and DeGroote School of Business, McMaster University, Sixth Annual International Symposium on Supply Chain Management – Supply Chain Integration: Leadership, Trust and Negotiation, October 15 to 17, Calgary, Alta.
eyefortransport, Sustainable Supply Chain Summit, October 15 to 17, San Francisco, Calif.
National Institute of Governmental Purchasing, Inc., Ontario Public Buyers Association, Inc. Chapter, Competitive Bidding Issues, October 20, Whitby, Ont.
Supply Chain Digest, Best Practices in Distribution Center Design, Operations and Management
October 21 and 22: Philadelphia, Pennsylvania
October 28 and 29: Atlanta, Georgia
National Institute of Governmental Purchasing, Inc., Atlantic Public Purchasing Association Chapter, Developing & Managing RFP's in Public Sector, October 21 to 23, Moncton, N.B.
Association chaîne d'approvisionnement et logistique Canada/Supply Chain & Logistics Association Canada, 8e colloque logistique, October 22 and 23, Montreal, Que.
National Institute of Governmental Purchasing, Inc., Ontario Public Buyers Association, Inc. Chapter, World Class Procurement Practices, October 24, Barrie, Ont.
Ontario Institute of the Purchasing Management Association of Canada, 11th Annual Conference: Supply Chain... the Core of Innovation, October 24 and 25, Ajax, Ont.
IE Canada, 77th Annual Conference, Trade Show & Gala: Maximizing the Value in Your Supply Chain, October 27 to 29, Mississauga, Ont.
The St. Lawrence Seaway Management Corporation, Hwy H2O Conference/Conférence Autoroute H2O, November 4 and 5, Toronto, Ont.
Supply Chain & Logistics Association Canada, National Seminar Series: The State of Logistics Report 2008
November 4: Toronto
November 5: Kitchener
November 12: Vancouver
November 13: Calgary
November 14: Winnipeg
November 26: Montreal (en français)
National Institute of Governmental Purchasing, Inc., Ontario Public Buyers Association, Inc. Chapter, Sourcing in the Public Sector, November 5 to 7, Oakville, Ont.
National Institute of Governmental Purchasing, Inc., Canada West Chapter, Planning, Scheduling and Requirements Planning, November 5 to 7, Edmonton, Alta.
Council of Supply Chain Management Professionals, Fundamentals of Supply Chain Management, November 13 and 14, Chicago, Illinois
WESTAC and Transport Canada, Freight Demand Forecasts: Is Western Canada's Transportation System Up to It?, December 3 and 4, Vancouver, B.C.
Always up to date in our online event listing! 

©2018 Canadian Supply Chain Sector Council
©2018 Conseil canadien sectoriel de la chaîne d'approvisionnement